Billing Analyst

Applause; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Applause in India is seeking an experienced Billing Analyst to manage end-to-end billing for major customers. You will create accurate invoices using client templates, submit through portals, and monitor collections as part of our growing Finance team.

With 3–5 years in B2B billing, you will work across ERP systems (NetSuite/SAP/Oracle/Dynamics) and vendor portals, ensuring GST/VAT compliance and multi-currency handling.

Qualifications

• Bachelor's degree in Finance or Accounting.
• 3–5 years in B2B billing or accounts receivable, preferably multinational.
• Experience with third-party billing portals (Ariba, Coupa, Taulia, Tungsten).

Responsibilities

• Large Account Billing Management: own the complete billing lifecycle for strategic key accounts.
• Portal Submissions & Vendor Management: manage billing portals like Ariba, Coupa, Taulia, Tungsten.
• Template Customization: tailor invoices to customer requirements and templates.
• Collections & Accounts Receivable: monitor outstanding balances and coordinate with procurement.
• Reconciliation & Discrepancy Resolution: conduct reconciliations and resolve holds.
• Cross-Functional Collaboration: work with Account Management, Sales Ops, and Customer Success.
• Scope Expansion: grow responsibilities to billing, collections, and credit across more accounts.

Skills

English communication

Attention to detail

Education

Bachelor's degree in Finance or Accounting

Tools

NetSuite

SAP

Oracle

Microsoft Dynamics

Excel

Job description

Job Description:

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

We are seeking an experienced and detail-oriented Billing Analyst to join our growing Finance team in India. In this role, you will play a critical part in managing end-to-end billing and collections processes for our largest customers. You will be responsible for creating accurate invoices using customer-specific templates and ensuring seamless submission through specialized client billing portals.

This role offers excellent growth potential. Once fully ramped and familiar with our billing operations, you will have opportunities to expand your scope with billing and collections across broader global accounts.

Key Responsibilities

• Large Account Billing Management: Own the complete billing lifecycle for strategic key accounts, ensuring accurate, timely, and compliant invoice generation.
• Portal Submissions & Vendor Management: Navigate and manage customer-specific billing portals (e.g., Ariba, Coupa, Taulia, Tungsten, or proprietary client platforms) to upload invoices, submit supporting documentation, and track approval statuses.
• Template Customization: Generate and format invoices tailored to customer-specific requirements, guidelines, and proprietary templates.
• Collections & Accounts Receivable: Actively monitor outstanding account balances, partner with client procurement/AP departments to resolve billing discrepancies, and ensure timely payment collection.
• Reconciliation & Discrepancy Resolution: Perform regular account reconciliations, research unapplied cash/credits, and resolve invoice holds or rejections proactively.
• Cross-Functional Collaboration: Partner closely with Account Management, Sales Operations, and Customer Success teams to address billing inquiries and streamline customer onboarding.
• Scope Expansion: Gradually expand responsibilities post-ramp to oversee billing, collections, and credit management for additional regional and global accounts.

Qualifications & Requirements

• Experience: Minimum of 3 to 5 years of hands-on experience in B2B billing or accounts receivable management, preferably within a multinational or global shared services environment.
• Portal Proficiency: Demonstrate expertise in using third-party vendor billing portals (e.g., SAP Ariba, Coupa, Taulia, Tungsten Network, etc.).
• Technical Skills: Proficient with ERP billing systems (e.g., NetSuite, SAP, Oracle, or Microsoft Dynamics) and advanced Microsoft Excel capabilities (VLOOKUPs, Pivot Tables, data matching).
• Communication Skills: Excellent written and verbal English communication skills.
• Attention to Detail: Exceptional analytical skills with high precision in data entry, template formatting, and numerical accuracy.
• Education: Bachelor's degree in Finance or Accounting
• Experience working across international time zones and collaborating with global finance teams is preferred.
• Understanding of tax compliance, GST/VAT billing nuances, and multi-currency transactions.
• Proven ability to adapt quickly to custom workflows and process improvements.

Why Applause?

• We have a flexible work environment with top talent from across the globe
• Collaborate with an international team of 450+ passionate, talented co-workers
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
• Experience a supportive culture that emphasizes teamwork, innovation and transparency
• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.