South Star- Sr./ Network Voice Engineer New

NetVerks Inc.; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

South Star IT Technology Services, based in Navi Mumbai, seeks a Voice Engineer to maintain the voice infrastructure including SBC and Broadworks across multiple data centers. Candidates should have a background in VoIP, broadworks configurations, and security/compliance awareness.

Minimum 4 years in similar roles with knowledge of Windows/Linux servers and virtualization, plus experience in monitoring and incident resolution to ensure high availability.

Qualifications

• 5+ years of experience in creating Broadworks and SBC configurations.
• Compliance and Vulnerability Management experience.
• Knowledge of VoIP protocols and troubleshooting.

Responsibilities

• Maintain Voice infrastructure including SBC and Broadworks systems across data centers.
• Perform daily system monitoring and verify availability of network resources and processes.
• Apply OS updates, patches, and configuration changes.
• Interact with internal teams to resolve tickets and ensure service continuity.

Skills

Broadworks configurations

SBC

VoIP protocols

Networking

Linux

Windows/ESX virtualization

Security/compliance

Monitoring/log analysis

Vendor coordination

VoIP security platforms

Education

Bachelor's degree in related field

Tools

BroadWorks

SBC

Windows

Linux

ESX/VMware

Oracle / MS SQL

Elastic Search

ThousandEyes

Job description

At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of…

At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

Why South Star?

Are you passionate about the Internet of Things (IoT), networking and advanced telecom solutions? Do you want to join the leader in IT Technology Services for the telecom industry? Would you like to help shape the next generation of communication products and services that will impact customers across all industries?

At South Star IT Technology Services, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

The Voice Engineer will be responsible for maintaining Voice infrastructure including SBC and Broadworks systems across our data centers.

Qualified candidates must have a minimum of 4 years' experience working in a like role.

B.S. and/or related field a plus.

Required Job Related Skills and Experience:

• 5+ years of experience in creating Broadworks and SBC configurations complying to Global Security and Compliance Standards.
• Compliance and Vulnerability Management experience.
• Perform daily system monitoring, verify the integrity and availability of all network resources, key processes, reviewing logs and verifying completion of scheduled jobs.
• Experience with building, maintaining, troubleshooting databases (MS SQL, Oracle).
• Experience with tools such as Elastic Search, Thousand Eyes or other similar tools.
• Knowledge of administrating/troubleshooting Windows/ESX/Linux servers.
• Knowledge of security compliance and risk management frameworks, such as NIST 800-53, CIS CSC, ISO 27001, and PCI DSS
• Hardware EOL/EOS Management and Prepare the mitigation plans.
• Apply operating system updates, patches, and configuration changes.
• Must have good experience with ACME/Oracle SBC, BroadSoft Broadworks.
• Solid knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience.
• Experience working with vendors providing VoIP network components to the company. This includes staying abreast of new VoIP components or new features on existing VoIP network that could benefit existing or future customers.
• Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks.
• Experience with VoIP security platforms, Robocalls mitigation, STIR/SHAKEN, VoIP troubleshooting Tools.
• Voice Traffic & Translation experience, full understanding on LERG updates and deployments.
• Good knowledge of Networking; TCP/IP, SFTP, DHCP, LAN, WAN, MPLS, Cisco Routers, Switches/Firewalls
• Good knowledge on Linux and VMware technologies.
• Proactively participates in the resolution of ServiceNow tickets by taking ownership of tickets, resolving, and closing with proper detail.
• Communicate effectively at all levels of the organization, with internal or external customers, in written and oral format.