SSM - Fresher

Black And White Business Solutions; Bengaluru; Hybrid; INR 350,000 - 480,000; Full time

Job summary

Black And White Business Solutions in Bangalore (Hybrid, US shift) is seeking an SSM Sr. Analyst. Fresher with an commerce background will analyze service support functions including calls, claims and policy administration, and track metrics like FCR and AHT.

Role emphasizes PC insurance processes, regulatory compliance, and continuous process improvements. Collaboration with operations, claims, underwriting, and IT teams is expected; immediate joining preferred.

Qualifications

• Fresher with an Any Graduate qualification (Commerce background).
• End to End experience in property and casualty domain.
• Experience in policy lifecycle processes.

Responsibilities

• Analyze service support functions including call center operations, claims support, and policy administration.
• Track performance metrics such as First Call Resolution, Average Handle Time, and SLA adherence across service teams.
• Apply PC insurance knowledge to interpret performance trends and suggest improvements.
• Coordinate root cause analyses with stakeholders and drive corrective actions.

Skills

End to End

Policy lifecycle

PC insurance knowledge

Education

Any Graduate; Commerce background

Tools

Analytical skills

Communication skills

Job description

Job Title

SSM Sr. Analyst

Experience

Fresher

Qualification

Any Graduate; Commerce Background

Must Have Skills

• End o End experience into Property and casualty
• Experience into policy life cycle

Good to Have Skills

• Strong understanding of PC insurance products, claims cycle, and customer servicing models.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills for cross-functional collaboration.

Roles and Responsibilities

Operational Support Analysis

• Analyze service support functions including call center operations, claims support, and policy administration.
• Track performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and SLA adherence across service teams.

PC Insurance Domain Expertise

• Apply deep knowledge of PC insurance processesespecially claims, underwriting, and customer servicingto interpret performance trends and recommend enhancements.
• Support compliance with regulatory standards and internal insurance servicing guidelines.

Process Improvement Optimization

• Identify and implement opportunities to streamline workflows, reduce service friction, and improve customer satisfaction (CSAT, NPS).
• Conduct root cause analysis on service issues and coordinate corrective actions with stakeholders.

Stakeholder Collaboration

• Partner with operations, claims, underwriting, and IT teams to enhance service delivery and support systems integration efforts.
• Act as a bridge between business users and technical teams to ranslate service needs into functional requirements.

Location

Bangalore

Job Details

• Mode of Interview: Virtual
• Mode of Work: Hybrid
• Mode of Hire: Permanent
• Shift Timings: US Shift
• Notice period: Immediate