SRE (Python)

Apexon Technology; Bengaluru; On-site; Full time

Job description

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Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human‑centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

SRE (Python)

Experience: 5-6 years

The SRE team member will primarily handle operational tasks and troubleshooting, steering clear of direct software code changes to maintain efficiency and reduce risk.

• Deliver responsive and knowledgeable assistance for routine and novel technical challenges
• Act as a liaison between L1 and Engineering teams, ensuring effective and prompt issue resolution
• Work with the Product and Engineering teams to drive any improvements

Scope of Work

• Provide support for client reported user issues
• Lead Incident responses, perform RCA and provide on‑call support
• Automation (AI) and tooling using scripting (JS, Shell, Python etc.)
• Track recurring issue, contribute to Problem Management
• Contribute to bug fixes and enhancements
• Embed Reliability practices & support production releases
• Escalate unresolved technical problems to Engineering team
• Maintain records of support interactions and resolution runbooks
• Educate & train L1 team on common issue and help in Shift‑left initiative

Skill set

• Technical proficiency: Strong Proficiency in Python, Strong understanding of Database concepts (Oracle, SQL, Dynamo DB etc.), Cloud Concepts / AWS and Automation AI.
• Good to have Skills: Terraform, MongoDB, Kafka, RESTful API
• Able to leverage AI tools.
• Troubleshooting expertise: Strong analytical and problem‑solving skills to diagnose issues with experience in monitoring tools (CloudWatch) as well as the knowledge of logging and observability practices.
• Communication: Excellent written and verbal communication skills to effectively assist users, document support interactions, and collaborate with engineering and product teams.
• Attention to detail: Ability to maintain accurate records of support cases and resolutions, ensuring compliance with internal policies and protocols.
• Collaboration: Experience working cross‑functionally with Support, Business Operations and Engineering teams to escalate unresolved issues and drive improvements in SRE support processes.
• Continuous learning: Willingness to stay updated on evolving technologies and security threats to provide expert guidance and support.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK (for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill‑based development, opportunities for career advancement, and access to comprehensive health and well‑being benefits and assistance.

• Group Health Insurance covering family of 4
• Term Insurance and Accident Insurance
• Paid Holidays & Earned Leaves
• Employee Wellness