Sr. UX Researcher (UXR-2-112026)

Koru UX Design; India; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Growth & learning

Flexible hours

Remote options

Collaborative culture

Leadership opportunities

Job summary

Koru UX Design is seeking a Senior UX Researcher to tackle complex problems and steer research in ambiguity. You will plan and execute end-to-end studies for healthcare, automation, and finance domains, influencing enterprise products used by thousands of professionals in the US.

Based in Pune with remote options, this full-time role requires 3-6 years of hands-on UX research experience and strong skills in interviews, usability testing, and journey mapping.

Qualifications

• 3-6 years of hands-on UX research experience (not internships or academic).
• Direct experience conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools).
• Comfort working with US-based users and stakeholders, and ability to adapt research communication accordingly.
• Strong system-level thinking: map workflows, identify gaps, and untangle complex journeys.
• Ability to handle open-ended, ambiguous briefs—you're someone who finds ways to start and drive the process.
• Familiarity with creating journey maps, service blueprints, or ecosystem maps.
• Excellent verbal and written communication, with a knack for explaining research to cross-functional teams

Responsibilities

• Own and lead UX research activities across discovery, concept validation, and usability phases
• Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping
• Create actionable outputs like personas, user journeys, service blueprints, and research reports
• Proactively identify users to talk to—whether through clients, internal teams, or customer success
• Translate research insights into product opportunities and design inputs
• Collaborate with UX designers, product managers, and front-end teams throughout the design process
• Help shape our research practice as we scale, including mentoring junior team members when needed
• Proactively identify new opportunities for research within existing client engagements to extend project reach

Skills

UX research

User interviews

Usability testing

Stakeholder communication

Tools

Journey mapping

Service blueprints

Job description

About The Company
Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client's teams, deeply embedding ourselves into their processes to create seamless, impactful products.

About The Company
Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client's teams, deeply embedding ourselves into their processes to create seamless, impactful products.
About The Role
We’re looking for a Senior UX Researcher who thrives on complex problem spaces and is comfortable driving research in ambiguity. At Koru, your insights won't just sit in reports—they'll directly influence real enterprise products across healthcare, automation, and finance.
You’ll plan and execute end-to-end research studies, work closely with product owners, and help define experiences used by thousands of professionals in the US.
Location: Pune / Remote
Experience: 3-6 years
Type: Full-time
What You’ll Do

• Own and lead UX research activities across discovery, concept validation, and usability phases
• Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping
• Create actionable outputs like personas, user journeys, service blueprints, and research reports
• Proactively identify users to talk to—whether through clients, internal teams, or customer success
• Translate research insights into product opportunities and design inputs
• Collaborate with UX designers, product managers, and front-end teams throughout the design process
• Help shape our research practice as we scale, including mentoring junior team members when needed
• Proactively identify new opportunities for research within existing client engagements to extend project reach
  

Requirements
What We’re Looking For

• 3-6 years of hands-on UX research experience (not internships or academic)
• Direct experience conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools)
• Comfort working with US-based users and stakeholders, and ability to adapt research communication accordingly
• Strong system-level thinking: you can map workflows, identify gaps, and untangle complex journeys
• Ability to handle open-ended, ambiguous briefs—you're someone who finds ways to start and drive the process
• Familiarity with creating journey maps, service blueprints, or ecosystem maps
• Excellent verbal and written communication, with a knack for explaining research to cross-functional teams

Bonus Points If You Have

• Experience working in healthcare, automation, or other complex, high-stakes domains
• Exposure to continuous discovery practices alongside product teams
• Comfort engaging with product owners and client stakeholders to shape research direction and priorities

Benefits

• Opportunities for growth and continuous learning (LinkedIn learning & professional trainings)
• Flexible working hours and remote options
• A collaborative and innovative team culture
• Opportunity for career growth and leadership roles

Koru UX Design is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.