Sr. Tech Lead, Application Support 4D

Genpact Ltd.; Gurgaon; Hybrid; INR 1,400,000 - 2,000,000; Full time

Job summary

Genpact is seeking a Sr. Tech Lead, Application Support in Gurgaon hybrid mode. You will lead a team of application support specialists, resolve complex issues, and drive improvements in support processes.

The role requires strong leadership, ITIL familiarity, and experience with cloud-based platforms. You will collaborate with cross-functional teams to boost system performance, conduct performance reviews, and identify training needs to uplift the team.

Qualifications

• Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
• Experience in handling application support processes and incident resolution preferred.
• Familiarity with ITIL practices and release management is a plus.

Responsibilities

• Supervise and mentor a team of application support specialists
• Provide technical expertise and guidance in resolving complex issues
• Develop and implement best practices for application support processes
• Collaborate with cross-functional teams to enhance system performance
• Manage escalated user issues and ensure timely resolution
• Conduct performance reviews and identify training needs for team members

Skills

Leadership

Application Support

Team Mentoring

ITIL

AWS DevOps

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

Tools

AWS DevOps Engineer - Professional

CKA

Job description

Sr. Tech Lead, Application Support 4D### Sr. Tech Lead, Application Support 4DApply: Hybrid: 1401-G-India: 2-3 FL, 22A, STPI, Gurgaon: Full time: Posted Today: End Date: February 26, 2027 (30+ days left to apply): JR10034800Sr. Tech Lead, Application Support**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**• Supervise and mentor a team of application support specialists• Provide technical expertise and guidance in resolving complex issues• Develop and implement best practices for application support processes• Collaborate with cross-functional teams to enhance system performance• Manage escalated user issues and ensure timely resolution• Conduct performance reviews and identify training needs for team members• Stay updated on industry trends and recommend improvements to enhance application support services.**Qualifications**Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering**Certifications**AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)**Required Skills**Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Modernizing Operations, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting**Language**English (Required)**Language Proficiency -**English (OVERALL - Proficient - C2)**Additional Job Location -****Job Type**Regular**Master Skill List -**Application Support**Remote Type -**Hybrid**Work Shift -**Day Job (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.