Sr. Tech Lead, Application Support 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Gurugram District; Hybrid; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Genpact in India is seeking a Sr. Tech Lead, Application Support to supervise a team of application support specialists and provide expert guidance on resolving complex issues.

You will develop and implement best practices, collaborate with cross-functional teams to boost performance, and manage escalations with a focus on timely resolution. The role emphasizes leadership, process improvements, and modernizing operations to drive AI-powered transformation for global clients.

Qualifications

• Bachelor's/masters degrees in computer science or engineering are required.
• Experience leading application support teams and driving improvement.
• Strong knowledge of ITIL, DevOps, and modern ops practices.

Responsibilities

• Supervise and mentor a team of application support specialists.
• Provide technical expertise and guidance in resolving complex issues.
• Develop and implement best practices for application support processes.
• Collaborate with cross-functional teams to enhance system performance.
• Manage escalated user issues and ensure timely resolution.
• Conduct performance reviews and identify training needs for team members.
• Stay updated on industry trends and recommend improvements.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

Modernizing Operations

People Leadership

Personal Effectiveness

Process Automations

Release Management

Risk Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)

Certified Kubernetes Administrator (CKA) - CNCF

Job description

Sr. Tech Lead, Application Support

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Supervise and mentor a team of application support specialists
• Provide technical expertise and guidance in resolving complex issues
• Develop and implement best practices for application support processes
• Collaborate with cross-functional teams to enhance system performance
• Manage escalated user issues and ensure timely resolution
• Conduct performance reviews and identify training needs for team members
• Stay updated on industry trends and recommend improvements to enhance application support services.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Certifications

• AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)
• Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• ITIL Framework
• ITIL Practices
• Microsoft Access VBA
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Process Automations
• Release Management
• Risk Management
• Robotic Process Automation
• Storytelling
• Technical Support
• Unix Shell Scripting

Language

English (Required)

Job Type

Regular

Remote Type

Hybrid

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.