Sr. System Support Specialist – Coupa

Discover Dollar Technologies Private Limited; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Discover Dollar Technologies Private Limited seeks an experienced Coupa Administrator to support, configure, and optimize the Coupa platform with a focus on Procure-to-Pay processes. You will collaborate with Finance, Procurement, and Technology teams to ensure stability, data integrity, and continuous improvement of Coupa capabilities.

The role involves day-to-day support, configuration of Coupa modules, performance monitoring, root-cause analysis, supplier enablement, and development of

Qualifications

• 5+ years of application support experience focusing on Coupa or similar platforms.
• Experience translating business requirements into system configurations.
• Experience supporting UAT and defect management.
• Understanding integrations and data flows within enterprise systems.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide day-to-day functional support for the Coupa platform, including incident triage and issue resolution.
• Configure and maintain Coupa modules supporting end-to-end P2P processes.
• Monitor application performance and data integrity.
• Perform root cause analysis and implement sustainable fixes.
• Support supplier enablement, catalog management, and invoicing workflows.
• Partner with stakeholders on system enhancements and improvements.
• Support UAT, releases, and go-live readiness.
• Develop reporting and dashboards for operational insights.

Skills

P2P processes

Incident & change management

Translate requirements to config

Data analysis / basic queries

Structured service management

Education

Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, or equivalent

Tools

Coupa platform

Job description

Position Summary

This role is responsible for the ongoing support, configuration, and optimization of Client’s Coupa platform, with a focus on Procure-to-Pay (P2P) processes. You will partner closely with Finance, Procurement, and Technology teams to ensure the stability, integrity, and continuous improvement of Coupa capabilities, including requisitions, purchase orders, invoicing, supplier enablement, and integrations.

What You Will Do

• Provide day-to-day functional support for the Coupa platform, including incident triage and issue resolution

• Configure and maintain Coupa modules supporting end-to-end P2P processes

• Monitor application performance and data integrity

• Perform root cause analysis and implement sustainable fixes

• Support supplier enablement, catalog management, and invoicing workflows

• Partner with stakeholders on system enhancements and improvements

• Support UAT, releases, and go-live readiness

• Develop reporting and dashboards for operational insights

What We Are Looking For

• Strong experience supporting Procure-to-Pay (P2P) processes

• Experience with incident, problem, and change management

• Ability to translate business requirements into system configurations

• Experience supporting UAT and defect management

• Understanding of integrations and data flows

What You Will Bring

• 5+ years of experience in application support with a focus on Coupa or similar platforms

• Hands-on Coupa experience including requisitioning, purchasing, invoicing, and workflows

• Strong problem-solving and analytical skills

• Ability to analyze data, logs, and perform basic queries

• Experience working in structured service management environments

• Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, or equivalent