Sr. System Support Specialist – Coupa

Discover Dollar Inc; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Discover Dollar Inc is hiring for a critical role focused on the ongoing support and optimization of the Coupa platform in Bengaluru, Karnataka. You will collaborate with Finance, Procurement, and Technology teams to manage requisitions, purchase orders, and invoicing processes.

The ideal candidate has over 5 years of experience in application support, particularly with Coupa. This role demands strong analytical skills and the ability to translate business requirements into effective system configurations.

Qualifications

• 5+ years of experience in application support with a focus on Coupa or similar platforms.
• Strong experience supporting Procure-to-Pay (P2P) processes.
• Hands-on Coupa experience including requisitioning, purchasing, invoicing, and workflows.

Responsibilities

• Provide day-to-day functional support for the Coupa platform.
• Configure and maintain Coupa modules supporting end-to-end P2P processes.
• Monitor application performance and data integrity.

Skills

Procure-to-Pay (P2P) processes

Incident and problem management

System configurations

Data analysis

Coupa platform experience

Analytical skills

Education

Bachelor’s degree in Business or related field

Tools

Coupa

Job description

Position Summary

This role is responsible for the ongoing support, configuration, and optimization of Client’s Coupa platform, with a focus on Procure-to-Pay (P2P) processes. You will partner closely with Finance, Procurement, and Technology teams to ensure the stability, integrity, and continuous improvement of Coupa capabilities, including requisitions, purchase orders, invoicing, supplier enablement, and integrations.

What You Will Do

• Provide day-to-day functional support for the Coupa platform, including incident triage and issue resolution
• Configure and maintain Coupa modules supporting end-to-end P2P processes
• Monitor application performance and data integrity
• Perform root cause analysis and implement sustainable fixes
• Support supplier enablement, catalog management, and invoicing workflows
• Partner with stakeholders on system enhancements and improvements
• Support UAT, releases, and go‑live readiness
• Develop reporting and dashboards for operational insights

What We Are Looking For

• Strong experience supporting Procure-to-Pay (P2P) processes
• Experience with incident, problem, and change management
• Ability to translate business requirements into system configurations
• Experience supporting UAT and defect management
• Understanding of integrations and data flows

What You Will Bring

• 5+ years of experience in application support with a focus on Coupa or similar platforms
• Hands‑on Coupa experience including requisitioning, purchasing, invoicing, and workflows
• Strong problem‑solving and analytical skills
• Ability to analyze data, logs, and perform basic queries
• Experience working in structured service management environments
• Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, or equivalent