Sr System Analyst

Nextgen Clearing Ltd; Ahmedabad District; On-site; Full time

Benefits offered by this job

Supportive, dynamic, collaborative work environment

Opportunities for professional growth

Private Health Insurance

Training & Development

Job summary

A leader in IT services is seeking a Senior System Analyst to perform operations support functions. The role includes resolving operational issues, managing system logs, and providing training to new team members. Suitable candidates should have strong problem-solving abilities and 3-5 years of experience in Telecom or IT. This full-time position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Good verbal and written English communication skills.
• 3-5 years experience in Engineering, Telecom, or IT.
• Understanding of UNIX, FTP/SFTP.
• Problem-solving skills.
• Ability to handle multiple tasks.

Responsibilities

• Resolve operational problems within defined schedules.
• Analyze root causes of operational malfunctions.
• Handle escalated issues and follow-up on outstanding issues.
• Recommend process improvements for efficiency.
• Monitor system operations and troubleshoot problems.

Skills

Good verbal and written English communication skills

3-5 years experience in Engineering, Telecom, or IT

Understanding of UNIX, FTP/SFTP

Problem-solving skills

Ability to handle multiple tasks

Knowledge of Telecommunications and wireless technologies

Sound decision-making skills

Strong written communication

Excellent follow-up skills

Self-motivated, organized personality

Understanding of technical standards

Experience with trouble ticketing systems

Job description

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This range is provided by Nextgen Clearing Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior System Analyst is an operations support system (OSS) specialist who often works under the Operations Manager and performs any duties needed for smooth business operations. These tasks may involve delegating or communicating information to other parties. The Senior System Analyst often acts as a trainer for new starters and ensures they take ownership of their roles. Any operational problems must be reported to the inline manager.

Key Responsibilities

• Resolve operational problems within defined schedules and service level agreements
• Analyze root causes of operational malfunctions and provide resolutions
• Handle escalated issues and follow-up on outstanding issues promptly
• Develop preventive measures and document issue resolution procedures
• Manage job calendars and flows to ensure timely completion
• Recommend process improvements to enhance operational efficiency and cost-effectiveness
• Monitor system operations and troubleshoot problems
• Manage application tools and monitor repair activities
• Maintain daily logs of operational issues and maintenance activities
• Contribute to business meetings and report on issue status
• Develop support plans to prioritize and resolve multiple issues
• Address customer issues promptly and accurately
• Perform quality control on created and loaded IOTs
• Create IOT load files for validation (Standard, Discounted, EU regulated)
• Implement IOTs and monitor end dates on Discounted IOTs
• Handle mediation rejections for TAPOUT creation customers
• Manage TAP halted files (including Inspection Mode)
• Perform TAPOUT rerating
• Support Data Clearing issues at DCH level 1
• UAT Testing
• System Monitoring
• Handle RAPIN and RAP CDR corrections/Recycling
• Manage AA14/OpData
• Ensure DCH configurations are current (Industry, Local/TAP currency, MCCMNC, IAC, CC/NDC, Tax)
• Manage BID including emergency announcements (TD38)
• Handle CDR modifications or filtering as required
• Set up agreements (Voice/SMS, data, CAMEL)
• Handle OIR and load into DCH during migration
• Manage agreements with NRTRDE partners
• Handle Halted NRT files
• Implement new customers and monitor NRTRDE activities
• Set up wholesale rerating
• Create new accounts, manage access rights and passwords
• Configure MVNO
• Review user application access and document processes

Requirements

• Good verbal and written English communication skills
• 3-5 years experience in Engineering, Telecom, or IT
• Understanding of UNIX, FTP/SFTP
• Problem-solving skills
• Ability to handle multiple tasks
• Knowledge of Telecommunications and wireless technologies
• Sound decision-making skills
• Strong written communication
• Excellent follow-up skills
• Ability to clearly communicate ideas
• Self-motivated, organized personality
• Understanding of technical standards (TD.57), IT procedures, tariff plans, RAP process
• Experience with trouble ticketing systems
• Duties performed with minimal supervision

Benefits

• Supportive, dynamic, collaborative work environment
• Opportunities for professional growth
• Engagement with leading roaming service provider
• Private Health Insurance
• Training & Development

Seniority level

• Associate

Employment type

• Full-time

Job function

• Analyst
• Industries: IT Services and IT Consulting

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