Sr Software Product Support - Telecom/Wireless

YO IT Group; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

An established industry player is seeking a Senior Operations Analyst to enhance system performance in the dynamic 5G wireless domain. This role requires a blend of technical expertise in Java and Microservices architecture, alongside strong analytical and communication skills. The successful candidate will collaborate across teams to drive operational excellence, manage incident resolution, and optimize system performance. Join a forward-thinking company that values innovation and efficiency, and be part of a team that is shaping the future of telecommunications. If you are passionate about technology and data-driven insights, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in operations analysis, preferably in telecommunications.
• Strong technical background with expertise in Java and Microservices.

Responsibilities

• Manage incident tickets ensuring prompt resolution and minimal disruption.
• Analyze technical data to identify patterns for operational improvement.

Skills

Java

Microservices architecture

Data analysis

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science

Master’s degree in related field

Tools

Kubernetes

Docker

AWS

Azure

GCP

PLSQL

ETL tools

Job description

Sr Software Product Support - Telecom/Wireless

We are seeking a highly analytical and experienced Senior Operations Analyst to drive operational excellence and improve the performance and efficiency of our systems in the dynamic 5G wireless domain. The ideal candidate will possess deep technical and functional expertise, utilizing data-driven insights to collaborate across development, operations, and related teams. With a strong foundation in Java, Microservices architecture, and 5G technologies, this role will serve as a critical bridge between technical teams and business objectives.

Position Overview

Location: Noida, India
General Shift: 3 pm IST – 12 am IST
Reports To: Senior Management

Key Responsibilities

• Incident Management Support:
  • Manage and monitor incident tickets, ensuring prompt resolution and minimal disruption to operations.
  • Conduct root cause analysis to identify recurring issues and develop long-term solutions.
  • Track and report trends in incidents to recommend process or system improvements.
  • Collaborate with development and support teams to address complex system and application issues.
  • Develop and maintain performance dashboards and reporting tools to monitor system health and KPIs.
• Data Analysis & Insights:
  • Analyze technical and functional data to identify patterns, trends, and opportunities for operational improvement.
  • Develop metrics and dashboards to monitor the performance of systems and applications, ensuring alignment with business goals.
• System Performance Optimization:
  • Evaluate the performance of systems, logs, data & functional workflows to identify bottlenecks and recommend actionable improvements.
  • Collaborate with developers, architects, and DevOps teams to ensure systems are scalable, reliable, and efficient.
• Cross-Functional Collaboration:
  • Partner with development, product management, QA, and other operational teams to guide system enhancements and improve user experience.
  • Act as a liaison to communicate technical findings to non-technical stakeholders in a clear and actionable manner.
• Problem-Solving & Root Cause Analysis:
  • Conduct root cause analysis for performance issues, outages, or inefficiencies, providing data-driven recommendations to prevent recurrence.
  • Lead initiatives to troubleshoot and resolve system issues promptly to minimize downtime and operational impact.
• Process Improvement:
  • Develop and refine processes for system performance monitoring, incident management, and continuous improvement.
  • Champion operational excellence initiatives to streamline workflows and enhance productivity.

Qualifications

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.
  • Master’s degree preferred but not mandatory.
• Experience:
  • 7+ years of experience in operations analysis, systems performance, or a similar role, preferably in the telecommunications or wireless domain.
• Technical Skills:
  • Strong technical background with expertise in Java, Spring, Microservices architecture, PLSQL, ETL and related tools.
  • Proficiency in analyzing application logs, monitoring tools, and performance metrics to identify improvement opportunities.
  • Knowledge of Microservices frameworks and tools (e.g., Kubernetes, Docker, Spring Boot).
  • Familiarity with 5G wireless network architecture and its operational requirements and domain workflows.
  • Experience with database systems, APIs, and CI/CD pipelines, PLSQL, ETL processes is a plus.
  • Experience with cloud-based environments (e.g., AWS, Azure, or GCP) is advantageous.
• Analytical & Communication Skills:
  • Strong analytical thinking with the ability to interpret complex data and provide actionable recommendations.
  • Excellent communication and presentation skills to collaborate effectively with cross-functional teams and stakeholders.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting