Associate Senior Telecom Engineer

NAVEX; Bengaluru; Hybrid; INR 765,000 - 935,000; Full time

Job summary

NAVEX in Bengaluru is seeking an Associate Senior Telecom Engineer for its hybrid team. You will handle daily telecom operations, configure new customer telephony programs, and ensure reliable routing and testing across international architectures.

The role emphasizes precision, collaboration, and growth within a supportive culture. The candidate should have at least 2+ years in customer service with telephony administration experience, strong communication, and problem-solving skills.

Qualifications

• 2+ years of customer service experience; telephony administration experience preferred
• Advanced verbal and written communication skills
• Demonstrated ability to manage non-technical investigations, identify problems, and provide timely and efficient solutions
• Ability to manage conflict effectively, high attention to detail, reliable follow through, and prioritization skills
• Proficiency in Microsoft Windows and Office
• Ability to adapt to changing priorities in a dynamic organization
• Experience working with customers to gather requirements and translate business needs into technology solutions
• Culture agility; comfort in a fast-paced, candid environment that values innovation and follow-through
• AI readiness; curiosity and willingness to use AI and emerging technologies to elevate work and deliver smarter outcomes
• Fuel performance and outcomes; align with NAVEX’s core values

Responsibilities

• Collaborate in office two days a week with team
• Provide testing services for international telephony architecture to validate connectivity and performance for inbound services
• Validate calling plans have correct terminations and have been properly set up in appropriate program setups
• Develop submission mechanisms to identify testing requirements to various vendors and internal resources
• Develop and maintain reporting structures for communicating test results to internal and external customers
• Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols
• Track and maintain open issues through resolution
• Work with the Telecom group to implement continuous improvements through best practices and maintain top-class telephony offerings for each operational country
• Implement and maintain service level agreements (SLA) for testing services and ensure adherence to published timelines
• Coordinate and maintain corporate testing of lines in countries deemed at risk for line loss due to non-usage
• Participate in special projects or other responsibilities as assigned

Skills

Customer service

Telephony administration

Communication skills

Problem solving

Attention to detail

Prioritization

AI readiness

Tools

Microsoft Windows

Microsoft Office

Job description

Job Description:

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are looking for a new Associate Senior Telecom Engineer to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success!

You will be part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX’s customer telephony solutions. Specifically, you will be responsible for the configuration and set-up of new customer telephony programs, maintaining and updating existing telephony programs, researching and analyzing program routing plans, and working directly with our vendors.

The ideal candidate will have high attention to detail, good technical acumen, good communication skills and is a problem-solver.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

• Meaningful Purpose.Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture.We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results.We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Collaborate in office two days a week with team
• Provide testing services for international telephony architecture to validate connectivity and performance for inbound services
• Validate calling plans have correct terminations and have been properly set up in appropriate program setups
• Develop submission mechanisms to identify testing requirements to various vendors and internal resources
• Develop and maintain reporting structures for communicating test results to internal and external customers
• Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols
• Track and maintain open issues through resolution
• Work with other members of the Telecom group to implement continuous improvements through best practices and maintain best-of-class telephony offerings for each operational country
• Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines
• Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage
• Participate in special projects or other responsibilities as assigned

What you’ll bring:

• 2+ years of customer service experience; telephony administration experience preferred
• Advanced verbal and written communication skills
• Demonstrated ability to manage non-technical investigations, identify problems, and provide timely and efficient solutions
• The ability to manage conflict effectively, high attention to detail, excellent follow through, reliability and prioritization skills
• Proficiency in Microsoft Windows and Office
• A demonstrated ability to manage changing priorities and execute efficiently within a dynamic and evolving organisation
• Skilled in working with customers to gather requirements and translate business needs into technology solutions
• Culture Agility.Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness.Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay rate for this role is 850,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Requirements: