Sr. Specialist - SCM - Planning & After Sales 4C

BrightClaim; Dadri; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

Genpact is seeking a Sr. Specialist - SCM with a strong background in planning and after-sales support. You will manage post-sales inquiries, resolve complex issues with cross-functional teams, and implement strategies to boost customer retention.

This role emphasizes process improvement and customer satisfaction in a global AI-driven services environment. The candidate should have a solid foundation in supply chain management, planning tools, and certifications, with a focus on delivering

Qualifications

• Bachelor-level degrees in business, engineering, logistics or SCM.
• Advanced degree in operations management preferred.
• Certifications in supply chain management are a plus.

Responsibilities

• Handle post-sales inquiries and issues from customers, ensuring timely and professional resolution.
• Provide accurate and effective solutions to customer concerns to maintain satisfaction and trust.
• Coordinate with internal teams to resolve complex customer problems efficiently.
• Monitor customer feedback and suggest improvements to enhance after-sales services.
• Develop and implement after-sales support strategies to increase customer retention and loyalty.

Skills

BlueYonder Demand Planning

CRM

Inventory Management

Kinaxis

Microsoft Excel

O9 Demand Planning

Project Management

Supplier Management

Supply Chain Management

Warehouse Management

Education

Bachelor's - Business Administration

Bachelor's - Industrial Engineering

Bachelor's - Logistics

Bachelor's - Supply Chain Management

Master's - Operations Management

APICS CPIM

CPSM

CSCP

Salesforce Certified Business Analyst

Supply Chain Design Certification

Tools

None

Job description

Sr. Specialist - SCM - Planning & After Sales

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Handle post-sales inquiries and issues from customers, ensuring timely and professional resolution.
• Provide accurate and effective solutions to customer concerns to maintain satisfaction and trust.
• Coordinate with internal teams to resolve complex customer problems efficiently.
• Monitor customer feedback and suggest improvements to enhance after-sales services.
• Develop and implement after-sales support strategies to increase customer retention and loyalty.

Qualifications

• Bachelors - Business Administration
• Bachelors - Industrial Engineering
• Bachelors - Logistics
• Bachelors - Supply Chain Management
• Masters - Operations Management

Certifications

• APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land
• Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM)
• Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy
• Salesforce Certified Business Analyst - SalesforceSalesforce
• Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

• BlueYonder Demand Planning
• Customer Relationship Management (CRM)
• Inventory Management
• Kinaxis
• Microsoft Excel
• O9 Demand Planning
• Project Management
• Supplier Management
• Supply Chain Management (SCM)
• Warehouse Management

Language

English

Language Proficiency -

Intermediate - B1

Job Type

Regular

Master Skill List -

SCM - Planning & After Sales

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.