Tech Lead - Operations Support 4C

Genpact; Bengaluru; Hybrid; INR 1,100,000 - 1,900,000; Full time

Job summary

Genpact in Bengaluru is seeking a Tech Lead for Operations Support to drive PMO governance, analyze test cases, and ensure smooth project execution from requirements to production. The role involves leading project reviews, governance, and weekly reporting to stakeholders, with hybrid work in India.

Candidate background includes commerce/economics/finance with MBA or analytics, plus CISSP/Network+ certifications and experience in ERP, databases, and cloud tools.

Qualifications

• Bachelor’s or Master’s degree in business, finance, economics or analytics.
• MBA/MBAs in analytics or related fields preferred.
• Certifications in CISSP, Network+ or similar are listed in the ad.

Responsibilities

• Evaluate projects from technical perspective as part of PMO to ensure checks have been performed.
• Ensure BRD and RTM is properly documented
• Analyze Unit test cases for sufficiency and completeness
• Analyze UAT test cases for sufficiency and completeness
• Analyze QA test cases for sufficiency and completeness
• Drive accurate impact analysis for projects
• Ensure requirements are captured properly in RA
• Ensure bugs are resolved before moving to Prod
• Ensure application meets performance parameters before going live
• Ensure tool is architected well
• Conduct project review meetings with PMs
• Ensure learnings from project are document well before closure
• Drive project governance
• Provide weekly/daily/monthly updates to key stakeholders
• Ensure data in systems around project parameters are maintained in systems
• Establish and maintain project management processes and methodologies
• Develop project plans, timelines, and budgets
• Monitor project progress and address issues
• Coordinate project resources and stakeholders
• Track key project metrics and produce status reports
• Support project managers in resolving conflicts and overcoming obstacles
• Conduct project post-mortems and identify areas for improvement

Skills

Agile Methodology

Applications Support

Backup Management

Cloud Applications

Database Administration

Database Maintenance

Database Monitoring

ERP

Server Infrastructure

ServiceNow Platform

Storage Management

People Leadership

Risk Management

Security Operations

OS Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

Oracle Exadata

Oracle Solaris

OS management

People Leadership

ServiceNow Platform

Job description

Tech Lead - Operations SupportReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• Evaluate projects from technical perspective as part of PMO to ensure various laid down checks have been performed.• Ensure BRD and RTM is properly documented• Analyze Unit test cases for sufficiency and completeness• Analyze UAT test cases for sufficiency and completeness• Analyze QA test cases for sufficiency and completeness• Drive accurate impact analysis for projects• Ensure requirements are captured properly in RA• Ensure bugs are resolved before moving to Prod• Ensure application meets performance parameters before going live.• Ensure tool is architected well• Conduct project review meetings with PMs• Ensure learnings from project are document well before closure.• Drive project governance• Provide weekly/ daily/monthly updates to key stakeholders.• Ensure data in systems around various project parameters are maintained in systems.• Establish and maintain project management processes and methodologies;• Develop project plans, timelines, and budgets;• Monitor project progress and address issues as they arise;• Coordinate project resources and stakeholders;• Track key project metrics and produce status reports;• Support project managers in resolving conflicts and overcoming obstacles;• Conduct project post-mortems and identify areas for improvement.QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsCertified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Network+ - ComptiaComptiaRequired SkillsAgile Methodology, Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management {+ 2 more}LanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Operations SupportRemote Type -HybridWork Shift -Flex Time (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.