Sr Specialist, Sales Operations/Support

S&P Global Market Intelligence; Ahmedabad District, Gurugram District; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

S&P Global Market Intelligence in Ahmedabad is seeking a strategic Revenue Retention Partner responsible for enabling account teams, using the Customer Retention Framework to drive renewals and prevent churn across complex accounts.

You will coordinate deal preparation, billing, and cross-functional efforts with Sales, Support, and Leadership; monitor trends, provide forecast updates, and advocate pricing and packaging strategies to maximize value for clients and the company.

Qualifications

• Experience in SaaS or similar business environment.
• Strong communication and problem-solving skills.
• English fluency and client-facing experience.
• Self-starter with initiative and drive.
• Experience with retention negotiations is a plus.

Responsabilités

• Partner with Revenue leadership to support account teams in retention.
• Coordinate end-to-end retention processes including renewal planning and billing coordination.
• Lead cross-functional collaboration to ensure consistent client service.
• Support renewal negotiations with Account Managers to optimize outcomes.
• Monitor market and account trends to advise on deal strategy.
• Provide regular revenue forecast updates for assigned accounts.
• Promote adoption of enablement tools and pricing strategies.
• Develop expertise on company operations, products, and systems to maximize impact.
• Build strong relationships and foster a collaborative, inclusive culture.
• Provide backup support for team leads when needed.

Connaissances

SaaS experience

Client-facing

Retention negotiation

English fluency

Self-starter

Communication skills

Outils

Salesforce

Excel

PowerPoint

Description du poste

Job Summary

About the Role:

Grade Level (for internal use): 09

Responsibilities

• Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.
• Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process, including account planning, deal preparation, and billing coordination for complex and high-risk accounts.
• Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service.
• Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes.
• Monitor market, competitor, and account trends, advising on deal strategy and escalating internally as necessary.
• Deliver regular revenue forecast updates on assigned accounts, identifying and escalating potential risks or concerns.
• Drive the adoption and utilization of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for up-selling and cross-selling.
• Continuously develop and refine expertise related to the companys operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.
• Provide back-up support for team leads and management, and complete other assignments as required and/or assigned.
• Build strong relationships across teams, promote innovation, and foster a collaborative, inclusive culture.
• Promote fun and a positive work culturebring energy, collaboration, and motivation to your team.

Qualifications

• Professional experience in SaaS or a similar business environment
• Proven commitment to excellence, solving complex challenges, and delivering results with a positive, "can do" attitude
• Strong communication and influencing skills with the ability to communicate effectively at all levelsinternally and externally
• Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency
• Self-starter who takes initiative, brings ideas to life, and drives independent execution
• Passion for continuous improvement and curiosity to explore new ways of working
• English fluency
• Client-facing experience, preferably with retention negotiation experience
• Sales, Support, or Enablement background preferred
• Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools
• Candidates open to work on a EMEA (mid-shift)