Sr Software Specialist - ServiceNow Engineer

RBS Lynk; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

RBS Lynk in Bengaluru invites an experienced Senior ServiceNow Developer to shape the global payments platform. You will design, develop, configure and optimize ServiceNow modules (CSM, HRSD, ECP, ITSM) and integrate with REST/SOAP services, while adhering to SAFe practices and platform governance.

You will mentor juniors, lead solution design, drive architecture improvements, participate in agile ceremonies, and ensure high quality, scalable solutions leveraging Out of the Box features and

Qualifications

• 8+ years of ServiceNow development experience.
• Strong experience with CSM, HRSD, ECP, ITSM.
• Proficiency in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub.

Responsibilities

• Design, develop, configure, and enhance ServiceNow applications and workflows.
• Build and maintain integrations using REST, SOAP, Integration Hub.
• Perform code reviews and promote development standards, security, and governance.
• Troubleshoot and resolve platform defects, performance issues, and incidents.
• Produce and maintain technical documentation and knowledge transfer materials.
• Collaborate with Product Owners, Architects, and Platform Administrators.

Skills

ServiceNow development

CSM

HRSD

ECP

ITSM

JavaScript

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

SAFe Agile

Problem solving

Communication

Mentoring

Tools

REST APIs

SOAP APIs

Flow Designer

IntegrationHub

CMDB

ACLs

Job description

Ready to take your career global

Make your mark at one of the biggest names in payments. We re looking for a ServiceNow Engineer to join the ever evolving WP TSA Exit - Infra - Product Support and help shape the future of global commerce.

What you ll own

• We are seeking an experienced Senior ServiceNow Developer to design, develop, configure, and enhance the ServiceNow platform in alignment with business and customer requirements. The successful candidate will have strong technical expertise across ServiceNow products, a passion for delivering high-quality solutions, and the ability to work effectively within a SAFe Agile environment.
• This role requires a developer who can contribute to solution design and build scalable, maintainable applications that support Global Payments digital transformation objectives.
• Design, develop, configure, and customize ServiceNow applications and workflows to meet business requirements.
• Build and maintain solutions across Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Centre Pro (ECP), and other ServiceNow products. Contribute to solution design, technical architecture, and platform best practices.
• Develop and maintain integrations using REST, SOAP, Integration Hub, and other ServiceNow integration technologies.
• Configure Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and Service Catalog solutions.
• Participate in Agile ceremonies and work within a SAFe Agile delivery model. Perform code reviews and promote development standards, security, and platform governance.
• Troubleshoot and resolve platform defects, performance issues, and production incidents.
• Produce and maintain technical documentation and knowledge transfer materials.
• Collaborate with Product Owners, Architects, and Platform Administrators to deliver business value.
• Stay current with ServiceNow roadmaps, features and industry best practices.

What youll bring

• 8+ years of ServiceNow development experience.
• Strong experience with:
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Employee Centre Pro (ECP)
• IT Service Management (ITSM)
• Experience with additional ServiceNow products such as:
• Financial Services Operations (FSO)
• Legal Service Delivery (LSD)
• Proficiency in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub
• Experience building and supporting integrations using REST and SOAP APIs.
• Understanding of ServiceNow data model, CMDB, ACLs, security, and platform performance best practices.
• Experience working within SAFe Agile delivery frameworks.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently while contributing effectively within cross-functional teams.
• Ability to coach Junior ServiceNow Developers and colleagues.
• Be an advocate for best practise and right first-time approach, developing reusable, user experience-focussed solutions that utilize Out of the Box platform features and scripts where possible as a primary development method.
• Preferred Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist (CSM, HRSD, or FSO preferred)
• SAFe Practitioner or SAFe Agilist certification (desirable)
• Nice to Have
• Experience with AI-powered ServiceNow capabilities including Virtual Agent, Predictive Intelligence, and Now Assist.
• Exposure to DevOps practices, source control, CI/CD, and Automated Test Framework (ATF).
• Experience working within large enterprise or global environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.