Senior ServiceNow Engineer

UST; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

UST is seeking a Senior ServiceNow Programmer Analyst to join the Enterprise Applications team and support a global ServiceNow platform. You will design, develop, and customize HRSD, Employee Center, and Employee Experience solutions, with emphasis on scalable enterprise workflows.

The role includes building custom scoped apps using App Engine Studio, implementing automation with Flow Designer and Integration Hub, and delivering robust integration with HR systems and third-party services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 2],

Responsibilities

• Design, develop, customize, and enhance ServiceNow applications, particularly HRSD and Employee Experience solutions.

Skills

ServiceNow Development

HR Service Delivery (HRSD)

Employee Center

Flow Designer

Integration Hub

UI Builder

Now Experience Framework

Service Portal

REST/SOAP Integrations

App Engine Studio

Knowledge Management

Enterprise Content Management

Problem Solving

Agile/Scrum

Education

Bachelor's degree in Computer Science, Information Technology, Engineering

Tools

App Engine Studio

Flow Designer

Integration Hub

UI Builder

Now Experience Framework

Service Portal

Job description

We are seeking a Senior ServiceNow Programmer Analyst to join our Enterprise Applications team and support a global ServiceNow platform. The role involves ServiceNow development, application customization, integrations, workflow automation, and Employee Experience solutions, with a strong focus on HR Service Delivery (HRSD), Employee Center, Employee Workflows, Knowledge Management, Enterprise Content Management, and custom applications.

The ideal candidate will be a hands-on ServiceNow Developer with strong experience in designing, developing, integrating, testing, and deploying scalable ServiceNow solutions for enterprise business processes.

Key Responsibilities

• Design, develop, customize, and enhance ServiceNow applications, particularly HR Service Delivery (HRSD), Employee Center, Employee Workflows, Knowledge Management, and Employee Experience solutions.
• Develop custom scoped applications using App Engine Studio and implement workflow automation using Flow Designer and Integration Hub.
• Build and customize Employee Center experiences, pages, components, widgets, and portals using UI Builder, Now Experience Framework, and Service Portal.
• Design and implement HR employee workflows covering onboarding, offboarding, transfers, promotions, leave requests, and other HR processes.
• Develop and manage Enterprise Content Management, including News, Announcements, Content Management, and Knowledge Management capabilities.
• Create and maintain Business Rules, Client Scripts, Script Includes, UI Actions, and other ServiceNow scripting components.
• Develop and maintain REST and SOAP integrations with HR systems, identity management platforms, payroll systems, and third-party applications.
• Work with third-party integration layers to design reliable and scalable enterprise integrations.
• Collaborate with business stakeholders to gather requirements, analyze business processes, and translate requirements into technical ServiceNow solutions.
• Participate in solution design, development, code reviews, unit testing, integration testing, UAT, deployment, and production support.
• Troubleshoot complex ServiceNow application and integration issues and optimize application performance, scalability, and usability.
• Prepare and maintain technical documentation, development standards, and implementation guidelines.i
• Collaborate with HR, Corporate Communications, IT, Enterprise Architecture, and other cross-functional teams to deliver Employee Experience solutions.
• Follow ServiceNow development best practices, coding standards, security guidelines, and Agile/Scrum methodologies.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
• 7–8 years of overall experience in ServiceNow development and enterprise application implementation.
• Strong hands-on experience as a ServiceNow Developer / ServiceNow Programmer Analyst.
• Strong experience in ServiceNow HR Service Delivery (HRSD) and Employee Experience solutions.
• Experience with ServiceNow integrations, including REST and third-party integration platforms.
• Hands-on experience with:
• Flow Designer
• Integration Hub
• UI Builder
• Now Experience Framework
• Service Portal
• Custom Scoped Applications
• Experience developing Employee Workflows and HR-related ServiceNow solutions.
• Strong understanding of Enterprise Content Management, Knowledge Management, Employee Center, and Service Portal.
• Strong problem-solving, analytical, communication, and stakeholder management skills.

Mandatory Certifications

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – HR Service Delivery (CIS-HR)