Senior ServiceNow Solutions Architect

Milestone Technologies, Inc.; India; On-site; INR 2,859,866 - 4,766,444; Full time

Job summary

Milestone Technologies, Inc. is seeking a ServiceNow Solution Architect to lead implementation projects, acting as a trusted advisor for clients. You will guide organizations through the design, configuration, and deployment of ServiceNow solutions, ensuring robust architectures that align with best practices.

Ideal candidates will have over 10 years of experience, including 6+ years specifically in ServiceNow, with a proven ability to manage enterprise-level implementations. Additional qualifications include strong architecture knowledge and essential ServiceNow certifications.

Qualifications

• 10 years of experience across the platform, with 6+ years in ServiceNow solution design.
• Proven experience leading multiple enterprise-level ServiceNow implementations.

Responsibilities

• Lead full lifecycle of ServiceNow implementations from discovery to support.
• Define and document scalable ServiceNow architectures.
• Act as primary technical consultant for clients.
• Provide technical leadership to project teams.
• Collaborate with business leaders to translate goals into solutions.
• Establish architectural standards and design patterns.
• Stay current with ServiceNow releases and features.

Skills

ServiceNow solution design

Technical leadership

Consulting skills

Communication skills

Problem-solving capabilities

Education

ServiceNow certifications (CSA, CAD, CIS Data Foundations)

CIS certifications (ISTM required)

ServiceNow Certified Technical Architect (CTA)

Tools

ServiceNow

Flow Designer

REST/SOAP

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and, for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview

ServiceNow Solution Architect leads implementation projects for our clients. This consulting role acts as a trusted advisor and technical leader, guiding organizations through the design, configuration, and deployment of ServiceNow solutions. The architect translates business needs into scalable architectures, ensures alignment with best practices, and oversees the delivery of end‑to‑end ServiceNow implementations across ITSM, ITOM, ITAM, HR, and other enterprise workflows.

Responsibilities

• Lead ServiceNow implementations – oversee the full lifecycle from discovery and requirements gathering to design, build, testing, deployment, and post‑implementation support.
• Define and document scalable ServiceNow architectures, ensuring alignment with client requirements, industry best practices, and ServiceNow’s platform capabilities.
• Act as the primary technical consultant to clients, advising on platform strategy, governance, integration approaches, and roadmap planning.
• Provide technical leadership to project teams, including developers, business analysts, and administrators, ensuring consistent delivery quality.
• Collaborate with business leaders, IT executives, and cross‑functional teams to translate business goals into technical solutions.
• Establish architectural standards, design patterns, and guardrails to ensure secure, maintainable, and future‑ready implementations.
• Stay current with ServiceNow releases, new features, and emerging capabilities to provide thought leadership and innovative solutions for clients.

Qualifications

• 10 years of experience across the platform; 6+ years of ServiceNow solution design and delivery.
• Proven experience leading multiple enterprise‑level ServiceNow implementations.

Technical Expertise

• Strong knowledge of ServiceNow architecture, including CSDM (Common Service Data Model), Flow Designer, integrations (REST/SOAP), and Service Portal.
• Experience with IT workflows (Incident, Problem, Change, Request, CMDB, Discovery, Asset, HRSD, etc.).

Certifications

• ServiceNow certifications required: CSA, CAD, CIS Data Foundations.
• Must have a combination of multiple CIS certifications (ISTM required, ITOM, HAM, SAM, HRSD).
• Preferred: ServiceNow Certified Technical Architect (CTA).

Consulting Skills

• Excellent communication and presentation skills with the ability to engage senior stakeholders.
• Strong problem‑solving, facilitation, and client management capabilities.
• Ability to lead workshops, drive consensus, and deliver clear architectural documentation.

Compensation

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Equal Employment Opportunity

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.