Senior ServiceNow Technical Consultant

Milestone Technologies, Inc.; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Milestone Technologies is seeking a Senior ServiceNow Technical Consultant to join the team on a full-time basis. The candidate will bring a strong background in service and asset management processes and hands-on ServiceNow configuration and development to optimize client IT operations.

The role emphasizes consulting in ServiceNow delivery, collaboration with clients, and ability to guide complex implementations across lifecycle stages.

Qualifications

• 10+ years in ITSM with asset management.
• 5+ years on the ServiceNow Platform.
• 5+ years in professional services/consulting.
• ITIL v4 Foundations cert or commitment to attain within 8 weeks.
• ITAM HAM SAM Pro certifications or commitment within 8 weeks.
• Experience interpreting software licensing terms.
• Experience deploying ITAM, HAM, SAM Pro.
• Experience reconciling software license positions.
• Integration experience (e.g., SCCM or similar discovery tools).
• Participation in at least two full lifecycle ServiceNow implementations.
• SDLC knowledge: Agile Scrum / Waterfall.
• ServiceNow Certification: System Administrator and CIS or commitment within 90 days.
• UI/workflow config, reporting, integration components (LDAP, SSO).
• 2+ years in requirements gathering.
• Strong interpersonal skills and public speaking.
• Willingness to travel up to 20%.
• ServiceNow/Web Development experience.
• ITIL Certification(s).

Responsibilities

• Partner with Milestone Solutions Architect to assess current state processes, define ServiceNow requirements, and configure ServiceNow accordingly.
• Work with clients to assess processes, define requirements, design solutions, and create implementation plans.
• Lead and document workshops, ensuring thorough requirements capture.
• Deliver hands-on configuration, development, and integration services as a senior team member.
• Produce process guides, training guides, and other core project deliverables.
• Lead and support practice build efforts, including development of practice IP.

Skills

ITSM

ServiceNow

ITIL v4 Foundations

ITAM / HAM / SAM Pro

SCCM

LDAP / SSO

SDLC

Agile Scrum

Public Speaking

Client Delivery

Tools

SCCM

LDAP

SSO

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.

Responsibilities

• Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly
• Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans
• Lead and deliver requirements, scoping, and design workshops, ensuring thorough documentation of requirements
• As a senior technical member of the team, deliver hands-on configuration, development, and integration services
• Produce process guides, training guides, and other core project deliverables as needed
• Lead and support practice build efforts, including the development of practice intellectual property (IP)

Skills

• 10+ years within the ITSM industry, including asset management
• 5+ years of experience with the ServiceNow Platform
• 5+ years of professional services/consulting experience
• ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment
• ITAM Certifications: HAM and SAM Pro – SAM Pro or commitment to attaining these certifications within the first 8 weeks of employment
• Experience interpreting software licensing terms and conditions
• Experience in deploying ITAM, HAM, and SAM Pro
• Experience in reconciling software license positions
• Integration experience, including but not limited to SCCM or other software discovery tools
• Participation in at least two full lifecycle ServiceNow implementations
• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
• ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
• Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)
• 2+ years of experience soliciting and documenting requirements and evolving them into successful solutions
• Excellent interpersonal skills and experience in public speaking situations
• Ability to travel up to 20% (post COVID)
• ServiceNow/Web Development experience
• ITIL Certification(s)

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.