Integrated Solutions Service Tech 4

Johnson Controls International; Chennai; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Johnson Controls, Inc. seeks an experienced Service Operations Leader to drive delivery across Building Management and ELV systems, including HVAC controls, fire and security.

You will lead regional service teams, manage maintenance contracts, and focus on SLA adherence, customer success, and revenue growth. The ideal candidate has 8+ years in service operations for controls and related systems, with a track record of customer relationships and contract profitability.

Qualifications

• Bachelor’s degree in a relevant engineering discipline.
• 8+ years of experience in Service Operations for controls, fire, security, BMS or ELV systems.
• Proven track record leading service teams, managing accounts and maintenance contracts.
• Strong understanding of BMS, HVAC, fire alarm/detection, CCTV, access control, and SLA management.

Responsibilities

• Lead service delivery for BMS, HVAC controls, fire & security systems.
• Manage preventive maintenance, AMCs, and modernization projects.
• Drive service revenue through renewals, upgrades, and parts sales.
• Mentor Service Engineers, Supervisors, and Technicians across regions.
• Ensure KPI achievement: SLA, response time, renewals, and customer satisfaction.
• Collaborate with Sales to identify cross-sell opportunities.
• Monitor contract profitability, resource use, and productivity.
• Review escalations and support complex troubleshooting.
• Ensure compliance with EHS standards and site requirements.

Skills

Service leadership

Contract management

Customer relations

Team mentoring

Operations excellence

Education

Bachelor’s Engineering degree (Electrical/ Electronics/ Instrumentation/ Mechanical)

Tools

BMS systems

HVAC controls

Fire alarm & detection

CCTV & video management

Access control systems

Job description

Integrated Solutions Service Tech is responsible for leading service operations, contract management, customer success, and revenue growth for Controls, Fire Detection, Fire Suppression, Security, and Building Management Systems (BMS). The role focuses on driving operational excellence, SLA compliance, customer retention, and aftermarket service business growth.

Key Responsibilities

• Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems.
• Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects.
• Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales.
• Develop strong relationships with key customers, facility managers, consultants, and end users.
• Ensure achievement of service KPIs including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets.
• Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions.
• Monitor contract profitability, resource utilization, and service productivity.
• Review technical escalations and provide support for complex troubleshooting activities.
• Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities.
• Ensure compliance with EHS standards, quality processes, and customer site requirements.

Required Qualifications

• Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.
• 8+ years of experience in Service Operations within Controls, Fire & Security, Building Automation, or ELV systems.
• Proven experience in managing service teams, customer accounts, and maintenance contracts.
• Strong understanding of: Building Management Systems (BMS) HVAC Controls Fire Alarm & Detection Systems Fire Suppression Systems CCTV & Video Management Systems Access Control Systems Integrated Security Management Systems Service Contract & SLA Management