Sr SAP BI/BO Consultant

Jade Global; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Jade Global Bengaluru is seeking an experienced Sr SAP BI/BO Consultant to join its AMS Support & Incident Management team. You will provide L2/L3 SAP BO/BI support, troubleshoot data issues, and manage SLA-driven tickets to ensure timely resolution and report availability.

The role covers reporting and dashboard support using SAP BO WebI, Crystal Reports, and BW/BEx, validates data against ECC, and coordinates change requests.

Qualifications

• 6-12 years of SAP BO/BI experience.
• Strong exposure to ECC AMS / Support projects.
• Experience in handling production support environments.
• Hands-on with SAP BO/BI reporting tools.

Responsibilities

• Provide L2/L3 support for SAP BO/BI issues.
• Troubleshoot: report failures, data inconsistencies, job failures.
• Manage SLA-driven tickets via ServiceNow/JIRA.
• Support and enhance SAP BO/BI reports and BW queries.
• Validate report data against ECC tables (VBAK, BKPF, MARA).
• Coordinate with development teams for CRs and enhancements.
• Monitor data loads (InfoPackages, DTPs, Process Chains).
• Optimize performance of BW queries and data models.
• Documentation of technical specifications and KT sessions.

Skills

SAP BO/BI experience

Production support environments

ECC AMS / Support projects

Tools

Web Intelligence (WebI)

Crystal Reports

Universe Design (IDT/UDT)

BW Queries (BEx)

Process Chains

InfoPackages / DTPs

Job description

Sr SAP BI/BO Consultant1

AMS Support & Incident Management

• Provide L2/L3 support for SAP BO/BI issues
• Troubleshoot and resolve:
  • Report failures (Web Intelligence, Crystal Reports)
  • Data inconsistencies between ECC and BW
  • Job failures (ETL / data loads)
• Manage SLA-driven tickets via tools like ServiceNow / JIRA

Reporting & Dashboard Support

• Support and enhance reports built using:
  • SAP BusinessObjects (WebI, Crystal Reports)
  • SAP BW Queries (BEx)
• Validate report data against ECC tables (e.g., VBAK, BKPF, MARA)
• Ensure business-critical reports are always available and accurate

Change Requests & Enhancements

• Implement minor enhancements / CRs :
  • Modify existing reports
  • Create new queries or dashboards
• Prepare functional/technical specifications
• Coordinate with development teams for implementation

Data & ETL Monitoring

• Monitor and support:
  • Data loads (InfoPackages, DTPs, Process Chains)
  • Delta loads from ECC to BW
• Identify and fix:
  • Data load failures
  • Performance bottlenecks

Performance Optimization

• Optimize:
  • Slow-running reports
  • BW queries and data models
• Improve query performance using:
  • Aggregates
  • Indexing
  • Query design best practices

Integration with ECC

• Strong understanding of ECC data sources:
  • FI, SD, MM modules
• Validate extractors and data flow from ECC to BW/BO
• Handle issues related to:
  • LO Cockpit
  • Generic extractors
  • Delta mechanisms

Testing & Transport Management

• Perform:
  • Unit Testing
  • Integration Testing
  • UAT support
• Manage transports across landscapes (DEV to QA to PROD)

Documentation & Knowledge Management

• Maintain:
  • Technical documentation
  • KT documents
  • Report catalogs
• Support knowledge transfer sessions

Continuous Improvement

• Identify opportunities to:
  • Automate reporting
  • Improve data quality
  • Enhance user experience

Required Skills & Experience

Experience

• 6-12 years of SAP BO/BI experience
• Strong exposure to ECC AMS / Support projects
• Experience in handling production support environments

SAP BO Skills

• Hands-on with:
  • Web Intelligence (WebI)
  • Crystal Reports
  • Universe Design (IDT / UDT)
• Experience in report scheduling and publication

SAP BW Skills

• Strong knowledge of:
  • BW Data Modeling (InfoObjects, DSOs, InfoCubes)
  • BEx Queries
  • Process Chains
• Experience in:
  • Data extraction from ECC
  • Delta handling

Technical Skills

• Knowledge of:
  • SQL / database concepts
  • ECC tables (FI, SD, MM)
• Understanding of:
  • Data warehousing concepts
  • ETL processes

Tools & Methodologies

• ITSM tools:
  • ServiceNow / JIRA / Remedy
• Exposure to:
  • SAP Solution Manager (nice to have)

Good to Have

• Exposure to:
  • SAP BW on HANA / BW/4HANA
  • SAP Analytics Cloud (SAC)