Senior Sales Support Executive

OneAdvanced Limited; Bengaluru; On-site; INR 810,000 - 990,000; Full time

Benefits offered by this job

Wellbeing focus

Annual leave 20 days

Employee Assistance Programme

Personal Growth programmes

Online Learning Platform: SkillsHub!

Life Insurance - 3x annual salary

Personal Accident Insurance

Performance Bonus

Job summary

OneAdvanced is seeking a Senior Sales Support Specialist in Bengaluru to drive smooth sales operations and exceptional customer experiences for Platinum and Gold accounts. You will provide operational support to the sales team, troubleshoot issues, and coordinate with cross-functional teams to ensure accurate pricing and proposals.

Ideal candidates have proven experience in sales support or customer service within software companies, strong organizational and communication skills, and

Qualifications

• Proven experience in a sales support, sales operations or customer services role in software/tech.
• Excellent organizational skills with ability to multitask in a fast-paced environment.
• Strong attention to detail and quality control in sales support activities.
• Excellent listening, verbal and written communication across levels within an organization.
• Proficiency with CRM software such as Salesforce.
• Experience with case management tools such as ServiceNow.
• Effective communication with internal teams and external customers.
• Customer-focused mindset with problem-solving abilities.
• Proactive, self-motivated and able to work independently.
• Commercial awareness and familiarity with software sales processes.

Responsibilities

• Provide support to Platinum and Gold accounts to resolve complex customer queries.
• Provide root cause analysis and offer recommendations to improve customer and business experience.
• Manage the Deal Desk process, including call management and follow-up on deliverables.
• Assist in preparing sales proposals, quotes, and contracts with accuracy and adherence to guidelines.
• Coordinate with cross-functional teams to ensure correct pricing and collateral is used.
• Follow up on sales leads and inquiries for Platinum and Gold customers.

Skills

Sales support

Sales operations

Customer service

Attention to detail

Communication skills

CRM software

Cross-functional collaboration

Independent working

Commercial awareness

Tools

Salesforce

ServiceNow

Microsoft Office

Job description

Role Introduction

We are seeking a highly motivated and organized individual to join our software company as a Senior Sales Support Specialist. A Senior Sales Support Specialist plays a crucial role in ensuring smooth sales operations and customer satisfaction. As a critical member of our team, you will be responsible for providing operational support to the sales team, providing troubleshooting assistance and support for our Platinum and Gold accounts with complex customer resolution aligned to our Commercial Units.

Role Introduction

We are seeking a highly motivated and organized individual to join our software company as a Senior Sales Support Specialist. A Senior Sales Support Specialist plays a crucial role in ensuring smooth sales operations and customer satisfaction. As a critical member of our team, you will be responsible for providing operational support to the sales team, providing troubleshooting assistance and support for our Platinum and Gold accounts with complex customer resolution aligned to our Commercial Units.

If you are highly customer focussed, curious and are passionate about delivering an exceptional customer and business experience, then we would love to hear from you.

What You Will Do

• Provide support to our Platinum and Gold accounts supporting our Sales team to resolve complex customer queries
• Provide route cause analysis of issues and offering recommendations for improvements to our customer and business experience
• Accountable for management of Deal Desk process, including active management of the call, ensuring high quality of process, inputs and follow up on deliverables
• Assist in preparing sales proposals, quotes, and contracts in collaboration with the sales team, ensuring accuracy and adherence to company guidelines.
• Coordinate with cross-functional teams, such as marketing and product development, to ensure correct pricing and collateral is being used by the sales team.
• Follow up on sales leads and inquiries for Platinum and Gold customers, ensuring correct allocation to Sales Team.

What You Will Have

• Proven experience in a sales support, sales operations or customer services, preferably in a software or technology company
• Excellent organisational skills, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong attention to detail, ensuring accuracy and quality control in all sales support activities
• Excellent listening, verbal and written communication skills and demonstrated success communicating with various levels within an organization.
• Proficiency in using CRM software such as Salesforce, as well as Microsoft Office Suite.
• Experience with case management tools such as ServiceNow.
• Effective communication skills, both written and verbal, to interact with internal teams and external customers professionally.
• Customer-focused mindset, with the ability to empathize, solve problems, and provide exceptional support.
• Proactive and self-motivated individual, capable of working independently and collaborating with cross-functional teams
• Commercially aware
• Familiarity with software sales processes and terminology would be an advantage.

What We Do For You

• Wellbeingfocused–Ourpeopleareourgreatestassets,andensuringeveryonefeelstheirbestself tocometoworkisintegral.
• AnnualLeave–20daysofannualleave,pluspublicholidays
• EmployeeAssistanceProgramme–Freeadvice,support,andconfidentialcounsellingavailable24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com