Sr. Recon. Administrator, Service Excellence, Benefits Experience Technology

Amazon; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

An established industry player is seeking a Senior Recon. Administrator to enhance the Benefits Administration Operations. In this dynamic role, you'll oversee the administration of equity-stock compensation programs, ensuring smooth operations and compliance. Your expertise in process improvements and stakeholder management will be crucial in driving efficiency and satisfaction. This position offers the opportunity to work in a diverse and inclusive environment, where your contributions will directly impact the experience of employees across the organization. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 4+ years of experience in employee benefit plans administration.
• Deep analytical skills with a focus on data findings.

Responsibilities

• Manage and audit employee stock program reports for discrepancies.
• Participate in process improvement initiatives to enhance customer satisfaction.

Skills

Analytical Skills

Communication Skills

Process Improvement

Vendor Management

Confidentiality Standards

Organizational Skills

Collaboration

Problem Solving

Education

Bachelor’s degree in business, finance, HR or related field

Tools

Six Sigma/Green Belt Certification

Job description

Sr. Recon. Administrator, Service Excellence, Benefits Experience Technology

Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Senior Recon. Administrator, Service Excellence, BXT to join our team.
This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation programs, and ensure Benefits operations objectives are met. If you have a relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for!

Position Responsibilities

1. Review and Audit reports related to Employee Stock Plan and ensure there are no discrepancies.
2. Manage program stakeholders to ensure administration of the stock program is operationalized.
3. Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided.
4. Ensure all assigned processes are completed in time as per SLA.
5. Participate in cross-functional process improvement initiatives.
6. Identify customer impacting issues, and implement solutions and process improvements to increase customer satisfaction.
7. Create standard operating procedures (SOPs), process maps, SIPOC.
8. Investigate discrepancies, find and implement solutions.

BASIC QUALIFICATIONS

1. Flexible and adaptable to support multiple geographies across different time zones.
2. Bachelor’s degree in business, finance, HR or related field.
3. 4+ years of experience in administration of employee benefit plans, relocation and/or other employee services delivery, and/or financial services/audit industry experience.

PREFERRED QUALIFICATIONS

1. 4+ years of experience with benefits program development, equity compensation, administration and service delivery in a global organization.
2. Deep knowledge of employee benefit plans including the associated complexities of plan administration, associated payroll processes including but not limited to general audit/reconciliation practices and principles regulatory requirements and program taxability.
3. Experience integrating programs following acquisitions and mergers.
4. Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
5. Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards.
6. General HR practices knowledge and knowledge of HR regulations.
7. Exceptional focus and proven results on delivering excellent employee experiences across plans.
8. Deep analytical skills, comfortable working with and communicating large amounts of data findings, experience establishing and tracking program metrics.
9. Ability to work with a high degree of autonomy and discretion through ambiguous circumstances.
10. Strong sense of accountability, sound personal judgment and global business acumen.
11. Great organizational skills with exceptional follow through and attention to detail.
12. Proven abilities to collaborate and maintain strong cross-organizational partnerships.
13. Demonstrated expertise in process management - Six Sigma/green belt certification.
14. Experience leading global or regional program initiatives and/or process improvement efforts.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.