Program Manager, Training

Amazon; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Amazon is seeking a Training Program Manager in the Retail Business Services (RBS) training team in Bengaluru. The role involves creating and managing end-to-end training programs, thinking big, and coordinating information flow across stakeholders to enhance learner experience.

The ideal candidate has 8+ years in training/program management, with experience driving AI and emerging tech training, and strong stakeholder management across multiple teams.

Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Responsibilities

• Engage with stakeholders, evaluate business problems, and conduct need analysis exercises to identify training opportunities.
• Use industry best practices and manage entire program lifecycle, including stakeholder relationships and innovating to enhance program effectiveness and user experience.
• Effectively prioritize program roadmaps to concurrently manage multiple programs based on need/strategy.
• Create strategies/mechanisms for systematically measuring training impact based on insights from data and anecdotes, thus driving continuous improvement.
• Create and manage communication strategy for promoting and reporting on program strategy/goal, change management, and risk management.
• Write/support writing business review documents, status reports etc., aligned to Amazon business writing standards.
• Mentor other team members based on need.
• Manage and maintain vendor partners, delivery media and e-Learning application, software, for scale and ease.

Skills

Program management

Stakeholder management

Data metrics

Cross-functional collaboration

Excel

Education

Graduate in any discipline

Tools

Excel

Job description

Job ID: 10426332 | ADCI - BLR 14 SEZ - F07

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog and reduce defects.

The RBS training team builds people capabilities to make RBS the most customer centric team in Amazon. As a training program manager in this team, your responsibility will include creating and managing training programs end-to-end, thinking big and innovating, and managing flow of information across multiple stakeholders to enhance user experience.

We are looking for a professional who is self-motivated with business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.

• Engage with stakeholders, evaluate business problems, and conduct need analysis exercises to identify training opportunities.


• Use industry best practices and manage entire program lifecycle, including stakeholder relationships and innovating to enhance program effectiveness and user experience.


• Effectively prioritize program roadmaps to concurrently manage multiple programs based on need/strategy.


• Create strategies/mechanisms for systematically measuring training impact based on insights from data and anecdotes, thus driving continuous improvement.


• Create and manage communication strategy for promoting and reporting on program strategy/goal, change management, and risk management.


• Write/support writing business review documents, status reports etc., aligned to Amazon business writing standards.


• Mentor other team members based on need.


• Manage and maintain vendor partners, delivery media and e-Learning application, software, for scale and ease.

• Graduate in any discipline.


• Overall 8+ years in managing training/people capability development related projects or programs. Demonstrated experience of managing and driving AI and emerging tech related training.


• Demonstrated experience of managing stakeholder relationships and working with stakeholders at all levels, across multiple teams.

Basic Qualifications

• 3+ years of program or project management experience


• 3+ years of working cross functionally with tech and non-tech teams experience


• Experience defining program requirements and using data and metrics to determine improvements


• 3+ years of defining and implementing process improvement initiatives using data and metrics experience


• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience


• 3+ years of driving process improvements experience


• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization


• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.