Program Manager, LM Program, IN GSF (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Amazon Worldwide Operations is seeking a Program Manager for the GSF Last Mile team in India. You will drive process improvement initiatives across multiple delivery and fulfillment lines, focusing on quality, cost, and delivery performance.

You will engage with tech and non-tech teams to define requirements, analyze data, and implement scalable solutions that enhance operational metrics and automation capabilities.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor’s degree (required).
• Advanced Excel skills (Pivot Tables, VLookUps) and SQL knowledge.
• Experience defining program requirements and using data to determine improvements.

Responsibilities

• Influence operations and business stakeholders with strong problem-solving and communication.
• Deep-dive into daily operational metrics to identify gaps and propose long-term actions.
• Execute strategic plans on-ground in collaboration with stakeholders.
• Lead or contribute to national-level projects on quality improvement, operational excellence and cost optimization.
• Invent and simplify workflows to enable automation and hands-on collaboration with partner teams.
• Build trust with partner teams to execute routine and unique tasks more efficiently.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree

Tools

Excel

SQL

Job description

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Join the GSF Last Mile team as a Program Manager. As Program Manager you will be responsible for implementing various process improvement project which will help driving operational performance in a highly metric driven environment. viz. Quality, Cost and Delivery. The role will support three business lines: Amazon Fresh including UFF (Ultra-Fast Fresh) and 3P Hybrid stores network, Sub Same Day (SSD) and Amazon Now (Quick Commerce). Each business line serves distinct customer needs operating across different delivery speed tiers and fulfillment models

Basis the nature of the business and charter, the team will work on key pillars of (a) Reducing upstream and OOR defects (b) Implementation of new product initiatives (c) Driving cost saving projects and d) Improving on initiatives which will drive automation. Defining input and output metrics around the key pillars, setting up path to greens and achieving the milestones will be the program managers responsibility.

Key job responsibilities

• 1. Ability to utilize exceptional problem solving and communication skills to influence operations and business stakeholders
• 2. Deep dive on daily operational metrics, identify gaps and suggest long term actions to meet organizational goals
• 3. Execute strategic plans on ground in collaboration with other stakeholders
• 4. Lead or contribute in national level projects on quality improvement/ operational excellence/ cost optimization
• 5. Invent and Simplify work flows to build process automation and Hands of the Wheel approach with partner teams
• 6. Earn trust with partner teams to execute routine and unique tasks more efficiently

About the team

IN GSF Last Mile team supports three business lines: Amazon Fresh (including Ultra-Fast Fresh [UFF] and 3P Hybrid stores network, Sub Same Day, and Amazon Now (quick commerce). Amazon Fresh offers full basket service (daily essentials including Produce and Perishables) through UFF sites and 3P Hybrid retail partnerships. Sub Same Day specializes in local fulfillment via Same day delivery with 2 & 4-hour delivery windows. Amazon Now supports 10-25 minutes delivery of everyday essentials including groceries, electronics, OTC, and household consumables.

Basic Qualifications

• - 3+ years of program or project management experience
• - 3+ years of working cross functionally with tech and non-tech teams experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Bachelor's degree
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

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