Sr Production Support

IQVIA; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

IQVIA is seeking a capable Product/Application Support specialist to join our 24x7 production support team in Kerala.

You will handle incidents, perform root-cause analysis, and coordinate with global teams while adapting to rotational shifts, including nights and weekends.

The role requires strong troubleshooting, scripting/automation skills, and experience with Azure, SQL/Oracle, IIS, .NET, Unix, and Windows Server, plus ITIL and ServiceNow.

Qualifications

• Experience in product/application support with rotational shift experience.
• Willing to work in 24x7 shifts including night shifts and weekends.
• Strong communication skills and the ability to engage and influence stakeholders at all levels.
• Strong analytics and problem-solving abilities.
• Familiarity with ITIL processes such as Incident, Problem and Change Management.

Responsibilities

• Provide production support for applications with global teams.
• Troubleshoot issues, perform root-cause analysis and implement permanent fixes.
• Coordinate with stakeholders across time zones.
• Create and maintain documentation and runbooks.

Skills

Azure

SQL/Oracle

Windows

C#

ASP.Net

Production Support

ITIL

ServiceNow

Automation/AI

Education

Bachelor's degree in Computer Science or equivalent

Tools

IIS

Oracle

.NET

Unix

SQL

Windows Server

Job description

Primary Skills: Azure, SQL/Oracle, Windows, C#, ASP.Net, Production Support, ITIL, ServiceNow, Knowledge of automation/AI

Roles and Responsibilities:

• Experience working on Product/Application support area with rotational shift experience
• Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)
• Excellent communication skills and the ability to engage and influence stakeholders at all levels.
• Strong analytics and problem-solving Strong problem-solving skills

Required Knowledge and Skills:

• Solid technical background and experience
• Possesses fine-tuned analytical skills and/or programming experience
• Strong PC-based troubleshooting skills
• Possesses solid written and verbal skills
• Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Server
• Good verse with scripting, automation and AI.
• Understanding of ITIL framework such as Incident Management, Problem Management and Change Management process
• Must be comfortable working across global time zones.

Preferred Skills:

• Working knowledge of software development processes and methodologies Req
• Knowledge of the clinical trial / pharmaceutical domain Pref
• Powerful work ethic with a focus on customer satisfaction Intermediate
• Strong customer facing and presentation skills Intermediate
• Process documentation skills Intermediate
• Validation documentation and execution skills
• Technical troubleshooting and documentation skills Intermediate

Educational Qualification: Bachelor's degree in Computer Science or equivalent