Sr Product Owner - MarTech Cloud Dev

swa; India; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Southwest Airlines is seeking a Sr Product Owner for MarTech and Content Supply Chain to define and prioritize the team backlog, collaborating with Product Management and other stakeholders to ensure the solution addresses program priorities while maintaining technical integrity.

As a Sr Product Owner, you will own the product direction for enterprise CMS and digital-experience capabilities that help teams create, manage, publish, and optimize customer-facing experiences.

Qualifications

• Experience shaping roadmaps, backlogs and user stories across multiple Agile teams.
• Strong collaboration with product, design, and engineering stakeholders.
• Ability to translate business problems into measurable product outcomes.
• Familiarity with CMS and digital-experience platforms a plus.

Responsibilities

• Provide end-to-end launch of integrated CMS solutions across Agile teams.
• Collaborate with partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment across multiple Agile Teams.
• Inform product vision and prioritization with senior stakeholders across the organization.
• Translate product roadmap features into well-defined product requirements including features, user stories and acceptance criteria.
• Turn data insights into products with actionable outcomes for the customer.
• Oversee design, construction, and implementation of integrated solutions ensuring they meet business requirements.
• Coach Product Owners across multiple Agile Teams to build and refine backlogs.

Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we've been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you're passionate about making a difference, love working in a fast-paced environment, and want to help millions of travellers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Job Summary

Serve as the Customer proxy, and responsible for working with Product Management and other stakeholders-including other product owners and other teams-to define and prioritize the Team Backlog so that the solution effectively addresses program priorities while maintaining technical integrity. Attend product management meetings, planning, and backlog/vision refinement sessions. Serve as a mentor to the APO and PO.

As a Sr Product Owner - MarTech / Content Supply Chain, you'll own the product direction for enterprise CMS, content, and digital-experience capabilities that help teams create, manage, publish, and optimize customer-facing experiences.

You’ll translate customer and business problems into clear product outcomes, shaping roadmaps, backlogs, stories, acceptance criteria, and success measures across Marketing, Brand, Commercial, Customer, and Servicing domains. You’ll work closely with design, customer operations, engineering, and platform teams to modernize content experiences while balancing customer impact, platform feasibility, experience risk, dependencies, and speed to market.

This role will help evolve Southwest’s content and digital product ecosystem toward more scalable, measurable, and intelligent experiences. You’ll operate across enterprise Agile delivery and SAFe environments, using product analytics, instrumentation, experimentation, and iterative optimization to improve customer outcomes and platform value.

Responsibilities

• Provide innovation and the end-to-end launch of integrated solutions/products across multiple Agile Teams
• Collaborate with Business Partners and Product Managers to co‑develop a roadmap and drive products and features from concept to launch in a fast‑paced environment across multiple Agile Teams
• Work with senior stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
• Translate product roadmap features into well‑defined product requirements including features, user stories and acceptance test criteria across multiple products or complex solutions
• Turn data insights into products with actionable outcomes to the ultimate customer
• Oversee the design, construction, and implementation of integrated solutions ensuring functionality meets business requirements
• Coach and mentor other Product Owners across multiple Agile Teams to build, refine, prioritize and maintain their Team backlogs
• Review, approve, and drive iteration content by prioritizing user stories and accept user stories as complete
• Define and prioritize solutions to complex issues and effectively communicate dependencies, risks, issues and cope for complex solutions
• Coach and mentor Product Owners and Scrum Masters in the successful delivery of Scrum ceremonies such as iteration planning, iteration reviews, and demos
• May perform other job duties as directed by Employee's Leaders
• Frame customer and business problems into clear product opportunities, outcomes, and measurable success criteria for CMS, content, and digital‑experience products.
• Own and continuously refine product roadmaps, backlogs, priorities, epics, user stories, and acceptance criteria based on customer impact, business value, feasibility, experience risk, and dependencies.
• Drive product direction for headless CMS capabilities, including authoring workflows, publishing models, platform constraints, modernization priorities, and content delivery needs.
• Partner with Design, Customer Operations, Engineering, Platform, Marketing, Digital, Security, and Architecture teams to shape scalable product experiences and resolve cross‑functional dependencies.
• Define clear escalation rules, human‑review points, and boundaries for automation when introducing workflow automation or AI‑enabled capabilities into customer and content journeys.
• Operate effectively in SAFe and scaled Agile environments, partnering across Agile Rel