Sr Mgr Technology - MarTech DevOps/Content Supply Chain

Southwest Airlines

Hyderabad

On-site

INR 3,500,000 - 6,000,000

Full time

9 hours ago

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Job summary

Southwest Airlines in Hyderabad is seeking a Senior Manager for MarTech DevOps and Content Supply Chain to lead the technology ecosystem powering digital content across markets. You will architect and scale the Adobe Enterprise suite—Workfront, Workfront Fusion, and AEM Assets—connecting workflows, asset management, APIs, and delivery technologies into a unified solution.

You will lead multidisciplinary engineering and content pods across onshore and offshore teams, shaping the next generation

Qualifications

12-15 years of relevant work-related / leadership experience.
7–10 years of hands-on architecture experience with Adobe Content Supply Chain technologies, including Workfront/Workfront Planning workflows, Workfront Fusion integrations and automated asset delivery into AEM Assets.
6–8 years of experience with global DAM architecture and governance, including taxonomies, metadata schemas, digital rights management, multi-region/multi-language authoring and asset migration.
8–10 years of experience with API-first integration and CMS architecture, including headful/headless CMS, GraphQL/REST APIs, middleware integrations, microservices and platforms such as Workfront Fusion, MuleSoft or Kafka.
5–7 years of experience managing hybrid engineering and content delivery pods, preferably across onshore/offshore operating models.
4–6 years of experience with high-volume asset optimization and content delivery, including CDN caching, edge delivery, dynamic asset rendering and brand governance.

Responsibilities

Lead and influence the mission, goals and objectives of the department and organization.
Participate in organizational processes; performance management, budgeting, training, etc.
Lead issue resolution and make appropriate decisions.
Develop and execute strategies to improve performance and value of products and services.
Lead cross-functional teams to deliver enterprise solutions.
Provide technical thought leadership in assigned areas.
Deliver technology solutions using best practices to maximize productivity and quality.
Stay abreast of emerging trends in assigned responsibilities.
Build strong relationships and drive change across Business and Technology teams.

Skills

Leadership

Negotiation

Communication

Project management

Stakeholder management

Strategic thinking

Mentoring

Education

Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Tools

Workfront

Workfront Fusion

AEM Assets

MuleSoft

Kafka

Job description

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Department

Technology

Our Company Promise

Job Description

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Job Summary

As a Sr Manager - MarTech DevOps / Content Supply Chain, you’ll lead the technology ecosystem that powers how Southwest creates, manages, personalizes, and delivers digital content across markets.

This role sits at the intersection of enterprise engineering, MarTech, and creative operations, with end-to-end ownership of the technology and delivery pipeline supporting Southwest’s Content Supply Chain. You’ll architect and scale a modern ecosystem across the Adobe Enterprise suite - including Workfront, Workfront Fusion, AEM Assets and CMS capabilities - while connecting workflow, digital asset management, APIs, middleware, and content delivery technologies into a unified solution.

Beyond operating today’s environment, you’ll help shape the next generation of Southwest’s MarTech capabilities. You’ll lead the evolution toward a more automated, API-first and “content-as-a-service” ecosystem, applying strong architectural judgment and transformational leadership to simplify workflows, increase asset reuse, accelerate personalized content deployment, and prepare the organization for an increasingly agentic future.

You’ll also lead multidisciplinary engineering and content pods across onshore and offshore teams, partnering with Marketing, Digital, Technology and other stakeholders to deliver scalable, governed and high-performing digital experiences.

Model the Southwest Way

Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization

Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.

Lead the resolution of organization, team and individual issues, making appropriate decision

Develop and execute strategies and processes to improve performance and the value of products and services provided

Lead cross-functional Teams to deliver solutions and services to meet enterprise needs

Provide Technical thought Leadership related to assigned functional areas

Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products

Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities

Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams

Work with Technology and business partners to measure financial benefits and demonstrable business value

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills And Abilities

Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising

Advanced knowledge of personnel practices and regulations

Advanced knowledge of software development practices, concepts, methodologies, tools and trends

Advanced knowledge of project management methodologies

Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams

Ability to provide tactical leadership for Team(s)

Ability to use appropriate motivation and influence techniques to achieve desired Team results

Ability to set and manage stakeholder expectations

Ability to deliver quality projects on time and within budget

Ability to manage projects using the organization's project management methodology

Education

Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

Demonstrated experience in directly or indirectly leading team(s)

Fully functioning, broad knowledge in:

A Business and/or Information Technology environment

Leading teams and providing work direction

12-15 years of relevant work-related / leadership experience

7–10 years of hands‑on architecture experience with Adobe Content Supply Chain technologies, including Workfront/Workfront Planning workflows, Workfront Fusion integrations and automated asset delivery into AEM Assets.

6–8 years of experience with global DAM architecture and governance, including taxonomies, metadata schemas, digital rights management, multi‑region/multi‑language authoring and asset migration.

8‑10 years of experience with API‑first integration and CMS architecture, including headful/headless CMS, GraphQL/REST APIs, middleware integrations, microservices and platforms such as Workfront Fusion, MuleSoft or Kafka.

5–7 years of experience managing hybrid engineering and content delivery pods, preferably across onshore/offshore operating models.

4–6 years of experience with high‑volume asset optimization and content delivery, including CDN caching, edge delivery, dynamic asset rendering and brand governance.