Software Engineer - Quality

swa; India; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Southwest Airlines is seeking a Software Engineer - Quality in MarTech / Content Supply Chain to advance quality engineering across Adobe Experience Cloud, CMS/DAM, APIs, cloud services, content workflows, and digital channels.

You will help establish a modern shift-left test strategy that reduces manual validation, expand automated gates, and partner with engineering, product, architecture, security, and platform teams to enable safe, frequent enterprise releases.

Responsibilities

• Apply knowledge and skills of software development and testing to solve problems.
• Collaborate with customers and cross-functional teams to communicate project statuses.
• Document system architecture and code for future upgrades and maintenance.
• Develop automated API, integration, end-to-end, and UI test coverage across platforms.
• Define test plans, acceptance criteria, and shift-left quality practices.

Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we've been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you're passionate about making a difference, love working in a fast-paced environment, and want to help millions of travellers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Job Summary

Design, write program code, test, document, and implement functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Respond to production problems and implement immediate resolution efforts across technology areas.

As a Software Engineer - Quality - MarTech / Content Supply Chain, you'll help transform quality engineering across Southwest's MarTech ecosystem by embedding intelligent automation, performance validation, and release confidence into customer-facing content experiences. You'll build scalable quality practices across Adobe Experience Cloud, CMS/DAM, APIs, cloud services, content workflows, and digital channels.

You'll help establish a modern, shift-left test strategy that reduces repetitive manual validation, strengthens automated quality gates, and shortens feedback loops. You'll partner with engineering, product, architecture, security, and platform teams to validate functional and nonfunctional requirements and enable safe, frequent releases at enterprise scale.

Responsibilities

• Apply knowledge and skills of software development and testing effectively to solve a range of problems
• Work alongside other engineers on the team to elevate technology and consistently apply best practices
• Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
• Document each aspect of a system or application as a reference for future upgrades and maintenance
• Determine and assess the needs of the user and then create software to meet the requirements
• Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
• Work in an agile environment to deliver high-quality software
• Prepare and install solutions by determining and designing system specifications, standards, and programming
• Mentor junior members on the team
• Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
• May perform other job duties as directed by Employee's Leaders
• Build and evolve automated API, integration, end-to-end, regression, and UI test coverage across Adobe Experience Cloud, CMS/DAM, content workflows, and customer-facing digital experiences.
• Validate microservices, APIs, Adobe workflows, CMS/DAM integrations, asset publishing, and AWS-hosted applications against functional and nonfunctional requirements.
• Design performance, reliability, accessibility, and security validation strategies across AEM/CMS experiences, DAM workflows, Adobe integrations, APIs, and content-delivery channels.
• Define test plans, acceptance criteria, defect triage practices, release evidence, and shift-left quality practices for Adobe-enabled content workflows.
• Develop measurable quality gates that improve release confidence, prevent defects, and shorten feedback loops across engineering teams.
• Manage representative content, asset metadata, campaign data, sandbox dependencies, traceability, and test data required for reliable validation across releases.
• Drive defect lifecycle management and partner with engineering teams to identify root causes, prioritize issues, and verify remediation.
• Contribute to quality dashboards, test-coverage measures, defect analytics, and production quality indicators that make quality outcomes visible to stakeholders.
• Collaborate with Product, Engineering, QA, Architecture, Security, and platform teams to integrate automated testing into CI/CD and Agile delivery workflows.
• Validate AWS Lambda and event-driven serverless workflows, including payloads, retries, failure handling, observability, and performance under load.
• Promote shift-left quality engineering and continuous improvement across MarTech delivery teams.

Knowledge, Skills and Abilities

Intermed