SENIOR PROCESS ASSOCIATE

Nexgenhiringexperts; Visakhapatnam; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Cab Facility: Two-way pickup and drop available.

No bond required.

Job summary

A leading recruitment firm in Visakhapatnam is seeking candidates for customer support roles focused on banking transactions. Ideal candidates will have at least 1 year of experience and must be able to communicate effectively in Hindi. The position requires immediate joiners and offers a rotational day shift from 9 AM to 9 PM with additional benefits like a cab facility.

Qualifications

• Minimum 1 year of on-paper experience in any domain.
• Candidates must live within a 25 km radius of Visakhapatnam (MVP).
• Immediate joiners preferred.

Responsibilities

• Resolve customer queries related to banking transactions, debit cards, and credit cards.
• Provide effective customer support while ensuring a high level of customer satisfaction.
• Document customer interactions and follow up on issues as necessary.

Skills

Effective customer support

Communication in Hindi

Education

Any Graduate or Postgraduate

Job description

Shift: Rotational Day Shift (between 9 AM to 9 PM) with one rotational week off

Experience Requirements:

• Minimum 1 year of on-paper experience in any domain.

Qualifications:

• Any Graduate or Postgraduate can apply.
• Hindi: Above manageable

Key Responsibilities:

• Resolve customer queries related to banking transactions, debit cards, and credit cards.
• Provide effective customer support while ensuring a high level of customer satisfaction.
• Document customer interactions and follow up on issues as necessary.

Additional Benefits:

• Cab Facility: Two-way pickup and drop available.
• No bond required.

Age Criteria: Up to 38 years

Location Policy: Candidates must live within a 25 km radius of Visakhapatnam (MVP).

Notice Period: Immediate joiners preferred.