Senior Process Analyst

Naptico; Bengaluru; On-site; AUD 80,000 - 100,000; Full time

Job summary

Naptico in Australia is seeking a Senior Process Analyst to enhance operational workflows across departments. The successful candidate will have strong experience in process mapping, data analysis, and project management, and will lead initiatives to optimize efficiency.

Key responsibilities include analyzing processes for improvement, designing effective solutions, and collaborating with cross-functional teams. The position demands excellent problem-solving and communication skills to influence change effectively.

Qualifications

• 4–6 years of experience in process analysis, operations, or business improvement roles.
• Strong understanding of process mapping tools and methodologies (e.g., Six Sigma, Lean, BPMN).
• Ability to manage multiple projects and priorities with minimal supervision.

Responsibilities

• Analyze existing business processes and identify areas for improvement.
• Design, implement, and monitor process improvement initiatives.
• Develop process documentation including SOPs, flowcharts, and best practices.

Skills

Process mapping

Data analysis

Project management

Problem-solving

Communication

Education

Bachelor’s degree in business administration, Operations, or related field (MBA preferred)

Tools

Excel

Power BI

Job description

About The Role

We are looking for an analytical and detail-driven Senior Process Analyst to lead process improvement initiatives and optimize operational workflows across departments. The ideal candidate will have a strong background in process mapping, data analysis, and project management, along with a passion for driving efficiency and quality in business operations.

Job Description

Naptico Services Pvt Ltd

About The Role

We are looking for an analytical and detail-driven Senior Process Analyst to lead process improvement initiatives and optimize operational workflows across departments. The ideal candidate will have a strong background in process mapping, data analysis, and project management, along with a passion for driving efficiency and quality in business operations.

Key Responsibilities

• Analyze existing business processes and identify areas for improvement.
• Design, implement, and monitor process improvement initiatives to enhance performance and reduce inefficiencies.
• Develop process documentation including SOPs, flowcharts, and best practices.
• Collaborate with cross-functional teams to understand operational challenges and propose effective solutions.
• Use data-driven insights to evaluate the impact of process changes and support decision-making.
• Lead and support process audits and ensure compliance with internal standards.
• Train teams on new or revised processes to ensure smooth implementation.
• Work closely with senior leadership to align process improvements with business goals.
• Manage small to mid-scale process improvement projects independently.
• Any other responsibilities as deemed fit by management.

Requirements

• Bachelor’s degree in business administration, Operations, or related field (MBA preferred).
• 4–6 years of experience in process analysis, operations, or business improvement roles.
• Strong understanding of process mapping tools and methodologies (e.g., Six Sigma, Lean, BPMN).
• Proficient in data analysis and reporting using tools like Excel, Power BI, or similar.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple projects and priorities with minimal supervision.
• Experience working with cross-functional teams and influencing change.
• Location: Bangalore
• Job Function: IT Services
• Role: Senior Process Analyst
• Job Id: NSPL-25-111
• Industry Type: IT Services & Support
• Employment Type: Full Time, Permanent
• Qualifications: Bachelor’s degree in business administration, Operations, or related field (MBA preferred)