Sr. Partner Operations Analyst

Traveltechessentialist; Delhi; On-site; INR 700,000 - 900,000; Full time

Job summary

Traveltechessentialist is seeking a Senior Analyst – Business Operations (Flights) in Delhi, India, to streamline our flight fulfillment processes. The role involves identifying automation opportunities and enhancing operational efficiency through data-driven recommendations.

The ideal candidate will have 3–5 years of experience in travel operations, particularly within TMCs or airlines. This position offers a unique opportunity to partner with product and engineering teams to tackle operational challenges effectively.

Qualifications

• 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
• Hands-on experience with NDC & GDS systems.
• Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds, and fare rules.

Responsibilities

• Identify automation opportunities in flight operations workflows.
• Lead investigations into recurring fulfillment issues and refund discrepancies.
• Act as a subject matter expert for ticketing and post-booking workflows.

Skills

Analytical mindset

Process improvement

Stakeholder management

Problem-solving skills

Tools

NDC systems

GDS systems

Job description

About the Role

As the Senior Analyst – Business Operations (Flights), you will drive operational excellence, scalability, and automation across our flight fulfillment ecosystem. Positioned at the intersection of Operations, Product, and Engineering, you will transform day-to-day operational challenges into streamlined, automated workflows.

This role requires a deep understanding of the end-to-end ticketing and post-booking lifecycle. You will own the analytical framework that identifies inefficiencies, identify functional solutions, and support the rollout of automation initiatives to reduce errors, prevent revenue leakage, and maximize processing speed.

What You’ll Do

Process Optimisation & Automation Support

• Identify and assess automation opportunities in flight operations workflows specifically targeting ticketing queues, manual reissues, and refunds to identify and prioritise accordingly.
• Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements.
• Monitor automation effectiveness and provide data-driven recommendations.

Operational Troubleshooting & Analysis

• Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies to improve automated processing.
• Analyze data to identify patterns, root causes, and potential solutions.
• Support operational initiatives and efficiency projects aimed at reducing manual work.
• Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.

Stakeholder Collaboration

• Act as a subject matter expert for ticketing and post booking workflows within the flights domain.
• Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
• Communicate clearly across technical and non-technical teams.

Documentation & Training

• Own the creation and maintenance of SOPs, process maps and modules to build technical capabilities and domain knowledge across the wider operations team.

What You’ll Bring

• 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
• Hands‑on experience with NDC & GDS systems
• Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds and fare rules
• Strong analytical mindset, with experience in process improvement or automation projects.
• Ability to translate operational needs into technical requirements.
• Excellent communication, stakeholder management, and problem‑solving skills.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.