Sr. Operations Manager

Avestar Advisory; Mumbai City; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Avestar Advisory seeks a highly meticulous Senior Operations Manager to own the end-to-end onboarding and lifecycle management for Indian and offshore clients. This IC role emphasizes SEBI compliance, custodial platform fluency, and precise documentation.

You will coordinate with Relationship Managers, banking partners, AMCs, and FMEs to streamline onboarding, wiring, and regulatory reporting, ensuring flawless execution.

Qualifications

• 10+ years of core operations experience in wealth management onboarding.
• Deep knowledge of SEBI protocols and compliance frameworks.
• Extensive custodial experience with Indian custodial services.
• Autonomous senior IC capable of high-volume, high-stakes tasks.
• Experience with non-India onboarding and cross-border regulatory nuances.

Responsibilities

• Own end-to-end onboarding lifecycle for HNWIs, corporates, and institutions.
• Coordinate onboarding through Indian custodial platforms and meet fund requirements.
• Lead non-India onboarding (NRIs, offshore entities) with global compliance.
• Validate KYC/KRA/CKYC/FATCA/CRS/AML documentation.
• Ensure SEBI compliance across onboarding workflows and reports.
• Manage funds movement, including wiring and remittance operations.
• Generate and review client portfolio and regulatory reports.
• Maintain audit trails and real-time CRM data; collaborate with brokers, AMCs, FMEs.

Skills

Wealth onboarding

SEBI compliance

Custodial platforms

Cross-border onboarding

Account opening

Wiring & remittance

Data integrity

Regulatory reporting

Stakeholder collaboration

Tools

CRM systems

KYC tools

Banking portals

Job description

Job Summary

We are seeking a highly meticulous, process-driven Senior Operations Manager to lead our client onboarding and lifecycle management operations. In this Individual Contributor role, you will take complete ownership of the end-to-end onboarding ecosystem for both Indian and non-India (offshore/NRI/global) clients. You will act as the critical subject matter expert and execution powerhouse between our clients, Relationship Managers, and external financial entities, with a heavy emphasis on navigating Indian custodial platforms, Asset Management Companies (AMCs), and Fund Management Entities (FMEs). The ideal candidate brings a decade of hands-on expertise within a wealth management onboarding team, exceptional attention to detail, and deep technical knowledge of SEBI compliance protocols alongside international wiring and remittance flows

Key Responsibilities

1. End-to-End Client Onboarding & Account Opening

• Own and execute the end-to-end onboarding lifecycle for High-Net-Worth Individuals (HNWIs), Ultra-HNWIs, corporate, and institutional clients.
• Seamlessly coordinate, track, and execute account setups directly through Indian custodial platforms, ensuring strict adherence to specific fund and platform requirements.
• Spearhead non-India client onboarding (including NRIs, OCIs, and foreign entities), navigating the complexities of offshore documentation, tax residency status, and global compliance standards.
• Validate and review all complex account opening documentation (KYC, KRA, CKYC, FATCA/CRS, and AML) with zero tolerance for errors.

2. Regulatory & SEBI Compliance Oversight

• Ensure all onboarding workflows, client document verifications, and account structures fully align with current SEBI guidelines and compliance protocols.
• Proactively identify compliance bottlenecks or risks during the onboarding process and flag potential regulatory issues directly to leadership and the compliance team.
• Keep abreast of evolving domestic and cross-border regulatory frameworks affecting wealth management operations in India to maintain flawless execution.

3. Funds Movement & Wiring Operations

• Manage, track, and reconcile capital call operations, subscriptions, and redemptions.
• Oversee domestic and international wiring, fund transfers, and FX remittances (e.g., LRS flows, Inward/Outward remittances).
• Collaborate directly with banking partners, to resolve any wire breaks, payment delays, or documentation mismatches immediately.

4. Reporting & Data Integrity

• Generate, review, and distribute complex client portfolio and regulatory reports, ensuring complete accuracy before delivery.
• Maintain a pristine audit trail of all onboarding steps, compliance approvals, and funding records.
• Actively monitor and update internal CRM and portfolio management systems to reflect real-time onboarding and funding statuses.

5. Stakeholder & Ecosystem Collaboration

• Work directly with external operations teams at brokerage firms, as well as various AMCs and FMEs, to expedite bottlenecks and streamline workflows.
• Partner closely with internal Compliance, Legal, and Relationship Management teams to navigate unique, bespoke, or complex client onboarding structures.

Required Qualifications & Skills

• **Experience:** Minimum of 10 years of core operations experience within a Wealth Management, Private Banking, or Family Office onboarding team.
• **Compliance Knowledge:** Deep, working knowledge of SEBI protocols, guidelines, and compliance frameworks governing Indian wealth management and asset management interfaces.
• **Custodial Expertise:** Direct, deep hands-on experience working extensively with Indian custodial services and portals.
• **Role Structure:** Proven ability to operate with high autonomy as a senior Individual Contributor, executing high-volume, high-stakes tasks without requiring direct supervision or a support team.
• **Cross-Border Expertise:** Comprehensive track record handling non-India/offshore client onboarding, including deep familiarity with international KYC, tax declarations, and cross-border regulatory nuances.
• **Financial Operations:** Strong expertise in account opening, international wiring, banking networks, and remittance documentation.
• **Attributes:** Exceptionally detail-oriented, highly organized, and capable of managing tight deadlines in a fast-paced environment.