Client Service Associate

PrimeWealth; Pune District; Vor Ort; INR 350.000 - 500.000; Vollzeit

Zusammenfassung

PrimeWealth, a SEBI-registered investment advisory firm focused on NRIs, seeks an Operations Associate to support investment operations, client onboarding, and day-to-day processes in Pune.

You will coordinate mutual fund transactions, manage KYC and FATCA docs, collaborate with advisors, and help maintain SOPs and MIS dashboards to ensure accuracy and timely delivery.

The role offers a practical, tech-enabled environment with opportunities for professional growth.

Qualifikationen

• Bachelor's degree in Commerce, Finance, Business Administration, or a related field.
• 1–3 years of experience in mutual fund operations, wealth management, financial services, or investment back-office operations preferred.
• Understanding of mutual fund transactions, KYC processes, and investment platforms.

Aufgaben

• Process and coordinate mutual fund investment transactions, including purchases, redemptions, switches, and SIP registrations.
• Track transactions, resolve rejections, and ensure timely execution.
• Coordinate with AMCs, RTAs, investment platforms, and other service providers.
• Maintain accurate investment and transaction records.
• Manage account opening, KYC, FATCA, and other documentation requirements.
• Assist with NRI-specific investment documentation and account-related processes.
• Ensure client records are complete, accurate, and updated.
• Coordinate with internal teams and external service providers for smooth onboarding.
• Work closely with financial advisors, planners, and client service teams.
• Resolve operational queries and follow up on pending requests.
• Track service requests and ensure completion within defined timelines.
• Proactively identify delays, errors, and operational bottlenecks.
• Maintain operational MIS reports, trackers, and dashboards.
• Conduct transaction reconciliations and periodic data checks.
• Maintain documentation and audit trails in line with internal policies and applicable regulatory requirements.
• Support compliance-related reporting and documentation.
• Identify opportunities to simplify and automate repetitive processes.
• Improve operational turnaround times and accuracy.
• Maintain and update standard operating procedures (SOPs).
• Use technology and AI tools to improve efficiency and productivity.

Kenntnisse

Mutual fund operations

KYC processes

Investment platforms

MS Excel

Google Sheets

Attention to detail

Communication

Time management

Learning new software

Ausbildung

Bachelor's degree in Commerce/Finance/Business Administration

Tools

Microsoft Excel

Google Sheets

Investment platforms

Jobbeschreibung

PrimeWealth is a SEBI-registered investment advisory firm specializing in financial planning, investment management, and wealth advisory services for Non-Resident Indians (NRIs).

We work with NRI families across the globe, helping them navigate investments, retirement planning, and complex cross-border financial decisions.

We are looking for a detail-oriented, proactive, and responsible Operations Associate to support our investment operations, client onboarding, and day-to-day business processes.

Key Responsibilities

1. Investment Operations

• Process and coordinate mutual fund investment transactions, including purchases, redemptions, switches, and SIP registrations.
• Track transactions, resolve rejections, and ensure timely execution.
• Coordinate with AMCs, RTAs, investment platforms, and other service providers.
• Maintain accurate investment and transaction records.

2. Client Onboarding & Documentation

• Manage account opening, KYC, FATCA, and other documentation requirements.
• Assist with NRI-specific investment documentation and account-related processes.
• Ensure client records are complete, accurate, and updated.
• Coordinate with internal teams and external service providers for smooth onboarding.

3. Operational Support & Coordination

• Work closely with financial advisors, planners, and client service teams.
• Resolve operational queries and follow up on pending requests.
• Track service requests and ensure completion within defined timelines.
• Proactively identify delays, errors, and operational bottlenecks.

4. Reporting & Compliance

• Maintain operational MIS reports, trackers, and dashboards.
• Conduct transaction reconciliations and periodic data checks.
• Maintain documentation and audit trails in line with internal policies and applicable regulatory requirements.
• Support compliance-related reporting and documentation.

5. Process Improvement

• Identify opportunities to simplify and automate repetitive processes.
• Improve operational turnaround times and accuracy.
• Maintain and update standard operating procedures (SOPs).
• Use technology and AI tools to improve efficiency and productivity.

Skills & Qualifications

• Bachelor’s degree in Commerce, Finance, Business Administration, or a related field.
• 1–3 years of experience in mutual fund operations, wealth management, financial services, or investment back-office operations preferred.
• Understanding of mutual fund transactions, KYC processes, and investment platforms.
• Proficiency in MS Excel, Google Sheets, and other productivity tools.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Comfortable learning new software and technology.

What We Value

At PrimeWealth, we look beyond qualifications and experience.

We value individuals who demonstrate:

• Ownership: Taking responsibility for tasks from initiation to completion.
• Accuracy: Delivering work with minimal errors and strong attention to detail.
• Proactiveness: Identifying problems and solving them without waiting for instructions.
• Accountability: Honouring commitments and closing pending tasks.
• Continuous Improvement: Constantly finding better, faster, and more efficient ways of working.
• Teamwork: Collaborating effectively across departments to deliver an excellent client experience.

What We Offer

• Opportunity to work with an established and growing NRI-focused wealth advisory firm.
• Exposure to investment operations and international client servicing.
• A technology-driven and collaborative working environment.
• Opportunities for professional development and career growth.
• A culture that encourages ownership, independent thinking, and continuous improvement.