Sr. Operations Manager

Crane Worldwide Logistics; Delhi; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Crane Worldwide Logistics in Delhi is seeking an experienced Operations Manager to lead and direct site operations, ensuring services meet client standards and drive profitability. You will plan daily staffing, manage revenue and expenses to budget, and train staff to peak performance while overseeing accounts receivable and vendor invoices.

Strong communication, financial acumen, and proficiency with MS Office and logistics software are essential to analyze market trends and execute KPIs.

Responsibilities

• Lead, direct and manage site operations to meet client standards.
• Maximize profitability through client service and prompt communications.
• Plan daily staffing schedules and adjust to meet staffing demands.
• Manage revenue and expenses to budget constraints.
• Train and develop staff for peak performance.
• Oversee accounts receivable including invoicing and collections.
• Process vendor invoices for transportation costs and overhead expenses.
• Analyze market trends to improve scalable operations practices.
• Execute KPIs per company standards.
• Other duties as assigned.

Skills

Computer literacy

MS Office

Financial management

Job description

Description

Job Responsibility:

• Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.

• Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.

• Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.

• Manage revenue and expenses to budget constraints.

• Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities

• Oversee accounts receivable, including client invoicing and collections, as needed

• Process incoming vendor invoices (cost of transportation and overhead expenses), as needed

• Analyze market trends to further develop scalable and strategic operations practices

• Execution of the applicable KPI’s per company standard.

• Other duties as assigned

Other Skills & abilities:

• Computer Literate

• Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications

• Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.