Sr Operations Analyst-Post disbursement, Loans

questW; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

QuestW in Bengaluru is seeking an experienced Operations professional to manage post-disbursement processes for loans, ensuring accurate record-keeping and customer lifecycle support after disbursement.

You will coordinate with branches and internal teams to handle NACH, PDC, repayments, and MIS reporting, while ensuring compliance with policies and timely service delivery.

Qualifications

• 3+ years of Operations experience in Bank or NBFC.
• Working knowledge of loan servicing and post-disbursement processes.
• Data entry and MIS reporting proficiency.

Responsibilities

• Manage all post-disbursement operational processes in line with policies and KPIs.
• Update and maintain customer, contract, and repayment records in the system.
• Monitor contract servicing, EMI banking, and reconciliation activities.
• Handle customer service requests related to foreclosure, statements, and repayment schedules.
• Coordinate NOCs for matured and closed contracts per guidelines.
• Provide timely support to customers, dealers, and internal stakeholders.
• File, document, and courier management; track original documents.
• Assist in NACH/e-NACH data entry and follow-up with accuracy.

Skills

Data entry

MIS reporting

Document management

Compliance mindset

Loan servicing know-how

Tools

MS Excel

Job description

This is a full-time role with our global client for their captive finance arm (NBFC).

PURPOSE OF THE JOB

Manage the complete post -disbursal operational process and customer life cycle post disbursement of loans ensuring a seamless process as per policies.

KEY RESPONSIBILITIES

• Manage all post-disbursement operational processes in line with company policies, procedures, and defined KPIs.
• Ensure accurate updating and maintenance of customer, contract, and repayment records in the system.
• Monitor post-disbursement activities such as contract servicing, EMI banking, bouncing updation, cash allocation, and closure-related operations.
• Handle customer service requests related to foreclosure, statement of account, repayment schedules, and other post-disbursement queries.
• Coordinate and issue NOCs for matured and closed contracts as per approval and policy guidelines.
• Ensure timely and accurate support to customers, dealers, and internal stakeholders.
• File, Document, and Courier Management
• Manage courier movement of operational documents and customer communication.
• Track retrieval and movement of original documents and files as per internal controls.
• Repayment and Mandate Operations
• Support NACH and e-NACH data entry and follow-up with high accuracy.
• Assist in PDC handling, record maintenance, and reconciliation of repayment instruments.
• Monitor pending exceptions and coordinate resolution within defined timelines.MIS and Reporting
• Highlight process gaps, delays, and improvement opportunities to the reporting manager.
• Coordinate with branches for stationery requirements and dispatch at regular intervals.
• Liaise with internal teams for operational support, document follow-up, and issue resolution.
• Support communication between operations, sales, finance, legal, and customer service teams.
• Compliance and Audit Support

PROFESSIONAL EXPERIENCE

• 3+ years of Operations experience in Bank or NBFC
• Working knowledge of loan servicing and post-disbursement processes
• Data entry and MIS reporting proficiency
• Ability to manage documents and records systematically
• Compliance mindset and ability to work under timelines