Assistant Manager - CAT - Loyalty

Chandigarh News; Chandigarh; On-site; INR 500,000 - 900,000; Full time

Job summary

Chandigarh News is seeking a dedicated loyalty program specialist to design, implement, and optimize customer loyalty initiatives that align with our business goals. You will analyze customer data to uncover trends, collaborate with product, marketing and operations to launch new offerings, and monitor program performance to drive engagement while mitigating risks.

This role emphasizes building strong relationships with customers, vendors, and internal teams to sustain retention and growth.

Responsibilities

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty program implementation.
• Foster strong relationships with key stakeholders, including customers, vendors, and internal teams.

Job description

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty program implementation.
• Foster strong relationships with key stakeholders, including customers, vendors, and internal teams.