Senior Officer - CAT - Loyalty

Axis Max Life Insurance; Kota, Jaipur, Bikaner, Jodhpur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Axis Max Life Insurance in Kota, Rajasthan, is seeking a Loyalty Programs Specialist to develop, implement and optimize customer loyalty initiatives.

You will analyze customer data to identify trends, collaborate with cross-functional teams to design new products aligned with business goals, and monitor program performance for continuous improvement.

The role requires identifying regulatory risks, ensuring compliance, and training internal stakeholders on loyalty best practices to drive retention.

Responsibilities

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Provide training and support to internal stakeholders on loyalty program best practices.

Job description

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Provide training and support to internal stakeholders on loyalty program best practices.