Senior Officer - CAT - Loyalty

Axis Max Life Insurance; Chandigarh; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Axis Max Life Insurance is seeking a specialist to develop, optimize, and manage loyalty programs aimed at boosting customer engagement and retention. The role requires analytical thinking to identify trends and provide data-driven improvements, with collaboration across teams to launch new products.

The incumbent will monitor program performance, ensure regulatory compliance, and build strong relationships with customers, vendors, and internal stakeholders.

Responsibilities

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Foster strong relationships with key stakeholders, including customers, vendors, and internal teams.

Skills

Loyalty programs

Customer engagement

Data analysis

Cross-functional collaboration

Regulatory compliance

Job description

• Develop and implement effective loyalty programs to enhance customer engagement and retention.
• Analyze customer data to identify trends and opportunities for improvement in existing loyalty programs.
• Collaborate with cross-functional teams to design and launch new products and services that align with business objectives.
• Monitor and evaluate the performance of loyalty programs, making recommendations for optimization.
• Identify and mitigate risks associated with loyalty programs, ensuring compliance with regulatory requirements.
• Foster strong relationships with key stakeholders, including customers, vendors, and internal teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.