Sr Mgr SCM Technical Support

Johnson & Johnson MedTech; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Johnson & Johnson MedTech is seeking a Sr Manager to lead the Strategic Capacity Management function within IBM and oversee LRPP technical requirements. The role focuses on ownership of OMP, CDL, and reporting, with responsibilities to train and own our AI agent for scalable business support.

Collaborating with SCM leads, J&J IT, and Data Science, you will drive model updates, optimization, and robust documentation, ensuring smooth execution of capacity planning and data-driven decisions.

Qualifications

• OMP Implementation / configuration expertise.
• OMP Solver understanding.
• Preferred: AI agent building experience.
• Industry experience with supply chain function.

Responsibilities

• Own OMP SCM admin, including setup of user profiles and vendor POs.
• Support SCM model updates, optimization, and running models on demand.
• Act as CDL/Cloud asset owner and manage access and changes.
• Maintain PowerBI dashboards and publish results to server.
• Develop SOPs for AI agent and establish confidence KPIs.

Skills

Analytical Reasoning

Consulting

Cost Management

Cross-Functional Collaboration

Developing Others

Human-Computer Interaction

Inclusive Leadership

Leadership

Performance Measurement

Product Development

Product Strategies

PMM Methodology

Research & Development

Software Development Management

Strategic Supply Chain

Team Management

Tools

PowerBI

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Technology Product & Platform Management

Job Sub Function

Technical Product Management

Job Category

People Leader

All Job Posting Locations

Bangalore, Karnataka, India

Job Description

The role

Johnson & Johnson MedTech is hiring a Sr Manager, to support the Strategic Capacity Management function (SCM) within the Integrated Business Management organization (IBM), and in future also oversee support for any Long-Range Portfolio Plan (LRPP) technical requirements.

The LRPP / SCM function’s goal is to enable profitable growth, by providing the business with a view of how brand mix will change, and why; how growth will impact capacity, and what bottlenecks exist in the supply chain that require resolution via investment or process improvement.

This individual will own all technical aspects of the function, including OMP, CDL and Reporting. In addition, the role is expected to train and own our own AI agent, that will allow to serve the business at scale.

The role will have the SCM business leads as key customers, and will report directly into the LRPP/SCM Process owner.

Other key stakeholders include J&J IT, Digital & Data Science, OMP and other strategic partners.

Key Responsibilities

OMP: 90% of time

• OMP SCM Admin
  • Setup / Configuration of user profiles
  • PAK file update coordination with JJT
  • Enhancement backlog owner
  • Managing Vendor POs / engagements
  • Interface with IT for network/hardware topics
• SCM Model Support
  • Interface with SCM BU Leads to understand business requirements
  • Model updates to already created models
  • Model optimization: cleanup and simplify existing models to improve speed
  • Model creation: Translate SCM BU leads data and conceptual models, into working OMP scenarios
  • Running Models: support business demand by running models upon business request.
  • Provide Solver support - troubleshooting

Cloud - CDL: 2% time

• Act as Asset owner, managing access requests and ensuring asset management compliance.
• Own new requirements or new table addition
• Manage any change or request with CDL team

Reporting

• Own and maintain technical documentation
• Ensuring PowerBI is up to date for any new model request (publish results to server)
• Maintain access to authorized users
• Build any new dashboard, by leveraging Power Query expertise

AI Agent

• Foundation
  • Ensure robust documentation is structured, comprehensive, and complete
  • Create SOPs to guide the response of standard process questions
  • Create boundaries to limit agent hallucination
• Product owner:
  • Leverage prompt engineering to have this AI agent be a proxy
• Validation:
  • Establish confidence KPI for AI Agent.
  • Drive continuous improvement to increase confidence in base data model

Required

• OMP Implementation / configuration expertise
• OMP Solver understanding

Preferred

• AI agent building experience
• Industry experience with supply chain function

Required Skills

Preferred Skills

Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management