Sr Marketing Analyst-Risk Management

AMERICAN EXPRESS; Gurugram District; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

American Express Company in India is seeking a Marketing Operations leader to manage onboarding and setup of Global AmEx Offers, ensuring flawless execution within the AmEx Offers ecosystem. You will coordinate across regions and partners to deliver timely campaigns.

The role requires strong project management, attention to detail, and ability to influence stakeholders, with experience in marketing operations, MarTech, and data tools. This is a hybrid role.

Qualifications

• Bachelor's degree in a relevant/quantitative field with 5+ years of experience.
• Post Graduation certification preferred - PGD, Masters, preferably in Marketing.
• Experience in Marketing Operations, MarTech, Execution is a plus.

Responsibilities

• Manage onboarding and offer set-up for Global AmEx Offers within the AmEx Offers ecosystem.
• Review and validate end-to-end process steps for offers and campaigns.
• Own marketing campaign onboarding steps and ensure timely execution of changes.
• Collaborate with US, LACC, EMEA, APAC and other teams for seamless delivery.
• Build capabilities through coaching, mentoring and succession planning.
• Lead complex cross-functional initiatives with strategic direction and stakeholder influence.
• Communicate updates clearly in leadership discussions and forums.
• Manage stakeholders, streamline and standardize processes, drive transformation.
• Perform quality review of all offers and coordinate with Tech partners for setup and validation.

Skills

Relationship management

Cross-functional collaboration

Multi-workstream delivery

Attention to detail

Project management

Analytical problem solving

Advanced Excel

VBA

Tableau

Python & AI awareness

Effective communication

Education

Bachelor's in relevant field

Post Graduation in Marketing preferred

Job description

Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM) is a global organization that sits within MEMBERSHIP PORTFOLIO SERVICES (MPS) within the US Consumer Services Business. MPS is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term. This is an exciting opportunity to be a part of the AOMS India team which is part of the Amex Offers Marketing Operations center of excellence within AODM. The AOMS India team is responsible for enabling Merchant and Card Member growth strategies and focusing on ensuring flawless onboarding and execution of global Amex Offers campaigns through effective marketing solution design, consultation, campaign set-up and delivery. The team is also focused on enabling partner priorities and is responsible for driving process transformation and automation to drive greater capacity and speed to market while maintaining quality and performance metrics.

Prior experience of Marketing Operations, MarTech, Execution, and/or Marketing a plus.

Required skills

• Strong relationship management skills, ability to influence and collaborate across multiple partners and stakeholders.
• Proven ability to independently manage multiple workstreams and consistently drive results.
• Strong attention to detail and accountability to drive flawless execution.
• Project management skills with a strong focus on process excellence.
• Demonstrate analytical and systematic approach to problem solving.
• Knowledge of advanced excel, VBA, Tableau, Python and AI highly desirable
• Ability to think innovatively and challenge the status quo.
• Excellent verbal and written communication
• Desire to work in a fast-paced, dynamic environment.

Bachelor s degree in a relevant/quantitative field with 5+ years of experience. Post Graduation certification preferred - PGD, Masters, preferably in Marketing.

-The incumbent needs to have a sound business acumen, Marketing and/or Operations experience, and excellent interpersonal skills. The incumbent should be able to lead and support the various initiatives which would involve working with multiple business partners and global colleagues. S/he should have an eye for detail and be adept at problem solving. S/he must possess effective collaboration and communication skills and should be able to work independently and as a team.

Key responsibilities

• Manage the onboarding process and offer set-up for Global AmEx Offers, ensuring the successful set-up, execution, and delivery of offers within the Amex Offers Ecosystem.
• Review and validate all process steps in the end-to-end Amex offers construct.
• Ownership and completion of all Marketing Campaign Onboarding process steps
• Timely execution of change requests applicable to the Offers construct
• Collaborate with US, LACC, EMEA and APAC colleagues and other Marketing teams for seamless delivery of Marketing offers.
• Build team capabilities through coaching, knowledge sharing, succession planning and mentoring new team members.
• Foster a high performance and collaborative culture with clear accountability, strong risk awareness and continuous improvement.
• Lead complex cross functional initiatives, providing strategic direction and subject matter expertise while influencing stakeholders.
• Strong executive communication and presentation skills, with the ability to lead discussions and provide clear, concise updates in leadership forums.
• Manage stakeholders, streamline, and standardize the process, drive process transformation
• Perform quality review of all offers.
• Work with Technologies partners to successfully set-up, track and validate offers, resolve issues, and ensure they launch successfully.
• Continue to meet the evolving needs of our Partners, Card Members, and Merchant

This is a hybrid role