Sr. Manager - Payments

Acme Services Private Limited; Mumbai; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Acme Services Private Limited in Mumbai seeks a results-driven Product Manager to own the lifecycle and roadmap for offline acquiring products such as UPI QR, Soundbox, and MicroATM/POS. You will collaborate with engineering, UI/UX, and QA to translate strategy into timely releases.

You will identify market trends, onboard and manage strategic partners (banks, payment networks), define API/SDK integrations, and drive KPIs like TPV, TSR, and merchant onboarding efficiency to fuel growth.

Responsibilities

• Own product lifecycle and roadmap for offline acquiring products (UPI QR, Soundbox, MicroATM / POS).
• Collaborate with Engineering, UI/UX, and QA for timely releases.
• Identify market trends and build differentiators (e.g., NFC, billing/inventory integrations).
• Identify, pitch, negotiate, and onboard strategic partners (acquiring banks, payment networks).
• Structure commercial constructs and manage end-to-end technical integrations (APIs, SDKs, ISO 8583).
• Bridge internal teams and external partners; define SLAs and oversee performance reviews.

Skills

Product strategy

Roadmap planning

Partnership management

Job description

Job Description:

• 1. Product Lifecycle & Roadmap Strategy

• 1. Lifecycle Ownership: Define the product vision, strategy, and roadmap for

• offline acquiring products (UPI QR, Soundbox, MicroATM / POS).

• 2. Feature Execution: Author detailed PRDs (Product Requirement

• Documents), user stories, and acceptance criteria. Collaborate closely with

• Engineering, UI/UX, and QA teams for timely releases.

• 3. Innovation: Identify market trends (e.g., Credit on UPI, NFC tap-and-pay,

• Soundbox innovations, Value-Added Services like billing & inventory

• integration) to build competitive product differentiators.

• 2. Partnership Development & Alliances

• 1. Ecosystem Onboarding: Identify, pitch, negotiate, and onboard new

• strategic partners, including acquiring banks, payment aggregators,

• hardware OEMs, switches, and card networks (Visa, Mastercard, RuPay).

• 2. Integration & Commercials: Structure commercial constructs (MDR splits,

• interchange, revenue share models) and manage end-to-end technical

• integrations (APIs, SDKs, ISO 8583 standards).

• 3. Relationship Management

• 1. Partner Governance: Function as the primary bridge between internal teams

• and external partners (NPCI, acquiring banks, card networks, terminal

• hardware suppliers).

• 2. SLA & Escalation: Define operational SLAs with acquiring partners and

• vendors; lead regular performance reviews to resolve technical bottlenecks

• or settlement issues.

• 4. Product Performance & Business Growth

• 1. KPI Management: Own key business metrics including Monthly

• Transacting Merchants (MTM), Total Processing Volume (TPV/GMV),

• Transaction Success Rates (TSR), Terminal Uptime, and Churn Rate.

• 2. Go-To-Market (GTM): Work with Sales, Merchant Operations, and

• Marketing teams to design merchant onboarding flows, sales enablement

• kits, and incentive structures.

• 3. Funnel Optimization: Continuously optimize onboarding funnels (KYC

• drop-offs, device activation times) and transaction success rates across

• different acquiring routes.