Sr. Manager- Engagement & Development

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in India seeks a senior leader to run Learning Operations and Delivery for Talent Management and Leadership Development. You will oversee day-to-day training management, content design oversight, and logistics while aligning with stakeholders across India and the U.S.

The role requires 12+ years in L&D, 3+ years of people leadership, and a proven ability to build scalable processes in a global, fast-moving environment.

Qualifications

• Bachelor's degree in Learning & Development, HR, or related field, or equivalent experience.
• 12+ years in Learning & Development, training operations, or shared services.
• 3+ years of people leadership including coaching, performance management, and workload allocation.
• Experience managing training operations, content development, and logistics.
• Experience partnering with stakeholders across functions and geographies.
• Experience with U.S.-based global teams and India-based Global Capability Centers.

Responsibilities

• Lead, coach, develop, and manage a team of four professionals in learning and development.
• Define roles, workflows, and service expectations across the team.
• Oversee training management and administrative activities for Talent Management and Leadership Development.
• Coordinate training logistics, scheduling, materials, and communications for programs.
• Establish processes and quality standards for learning materials and content.
• Partner with US-based stakeholders to clarify requirements and timelines.

Skills

People leadership

L&D operations

Process improvement

Project & workload management

Cross-functional collaboration

English communication

Excel/PowerPoint

Education

Bachelor's in Learning & Development/HR/Organizational Development

Tools

LMS

Excel

PowerPoint

Tableau/BI tools

Job description

Responsibilities:

• Lead, coach, develop, and manage a team offour professionals supporting learning and development activities.
• Establish an integrated operating modelacross training management, content design, and training logistics.
• Define clear roles, responsibilities,workflows, handoffs, and service expectations across the team.
• Establish team routines and operatingcadences that support visibility, accountability, collaboration, and timelydelivery.
• Manage team capacity, workload, workassignment, and prioritization to align resources with business needs.
• Set clear performance expectations andprovide ongoing coaching, feedback, and development.

Learning Operations &Delivery

• Provide oversight for day-to-day trainingmanagement and administrative activities supporting Talent Management andLeadership Development programs.
• Oversee training logistics, coordination,scheduling, materials, communications, and other activities required forsuccessful program delivery.
• Ensure work is completed accurately,consistently, and in accordance with established timelines and expectations.
• Identify dependencies, delivery risks, andresource constraints and take action to resolve or exceed issues.
• Provide hands-on support for learningoperations, content, or logistics during peak periods, transitions, or otherbusiness needs.

Learning Content &Design

• Provide oversight and direction forlearning content design and development activities completed by the team.
• Establish processes and qualityexpectations for the creation, review, maintenance, and delivery of learningmaterials.
• Partner with U.S.-based stakeholders toclarify requirements, timelines, and desired outcomes for content-relatedrequests.
• Ensure learning materials and deliverablesare completed consistently and meet stakeholder expectations.

Stakeholder Partnership

• Serve as a primary India-based partner toTalent Management and Leadership Development stakeholders.
• Build strong working relationships withU.S.-based partners and facilitate effective collaboration across locationsand time zones.
• Provide regular updates to the AVP ofTalent Management regarding team capacity, priorities, performance, risks,and key deliverables.
• Partner with the AVP of LeadershipDevelopment and other stakeholders as needed to coordinate work and resolveissues.
• Translate stakeholder needs into clearpriorities and actionable work for the team.

Process Improvement &Performance

• Develop and maintain standardizedprocesses, documentation, workflows, and operating procedures.
• Establish appropriate service measures,delivery expectations, and performance indicators to monitor teameffectiveness.
• Use performance data, stakeholder feedback,and operational observations to identify opportunities for improvement.
• Drive continuous improvement efforts thatincrease efficiency, quality, consistency, and scalability.
• Identify opportunities to simplify,streamline, or automate recurring work.
• Support a culture of accountability,collaboration, responsiveness, and continuous improvement.

Education & Experience:

• Bachelor's degree in Learning &Development, Human Resources, Organizational Development, Business, or arelated field; equivalent relevant experience may be considered.
• Typically 12+ years of progressiveexperience in Learning & Development, training operations, sharedservices, or a related function.
• 3+ years of people leadership experience,including responsibility for coaching, performance management, workloadallocation, and team development.
• Experience managing or supporting trainingoperations, learning content development, and/or training logistics.
• Demonstrated experience establishing orimproving operational processes, workflows, service expectations, and teamcoordination.
• Experience partnering with stakeholdersacross functions, geographies, and organizational levels.
• Experience working with U.S.-based orglobal teams across time zones.
• Experience in an India-based GlobalCapability Center, shared-services environment, or similar global operatingmodel strongly preferred.

Must Have Skills

• Strong people leadership andteam-development capability.
• Strong understanding of Learning &Development operations and the activities required to support effectivetraining delivery.
• Demonstrated ability to build processes,establish structure, and improve ways of working in a developing or changingenvironment.
• Strong project, workload, andpriority-management skills.
• Ability to coordinate multiple workstreamsand establish effective handoffs across team members.
• Excellent written and verbal Englishcommunication skills.
• Ability to communicate effectively withsenior leaders and U.S.-based stakeholders.
• Strong problem-solving skills with theability to identify operational issues and implement practical solutions.
• Strong proficiency in Microsoft Excel,PowerPoint, and related productivity tools.
• Ability to balance people leadershipresponsibilities with hands-on support when required.

Nice to Have Skills

• Experience administering or working withLearning Management Systems (LMS).
• Experience with instructional design,learning-content development, or content-authoring tools.
• Experience using dashboards, reportingtools, or operational metrics to manage performance.
• Experience with Lean, Six Sigma, or othercontinuous-improvement methodologies.
• Experience implementing automation orprocess-improvement solutions within learning operations.
• Prior healthcare or other highly regulatedindustry experience.
• Prior experience establishing or scaling ateam within a Global Capability Center or shared-services environment.

Knowledge, Skills,Abilities, Behaviors:

• Demonstrates strong leadership judgment andcreates clarity in environments where processes or responsibilities are stilldeveloping.
• Builds trust and productive relationshipsacross teams, cultures, geographies, and organizational levels.
• Creates accountability while maintaining acollaborative and service-oriented leadership style.
• Demonstrates a strong sense of ownershipand follows through consistently on commitments.
• Communicates clearly, proactively, andprofessionally with team members and senior stakeholders.
• Remains organized and effective whilemanaging multiple priorities and changing business needs.
• Demonstrates a continuous-improvementmindset and actively looks for ways to simplify and strengthen how work isperformed.
• Develops others through coaching, feedback,clear expectations, and meaningful development opportunities.
• Is willing to step into the work whennecessary while maintaining appropriate leadership and oversight of thebroader team.
• Handles confidential informationappropriately and demonstrates sound judgment and integrity.