Sr Manager, CLM Systems

McDonald's Corporation; Hyderabad; On-site; INR 2,000,000 - 2,800,000; Full time

Job summary

McDonald’s Corporation in Hyderabad, India is advancing its contract lifecycle management program. This Lead role owns the end-to-end CLM system (Icertis), partnering with Legal, IT, Procurement and real estate teams to capture requirements and drive improvement across the business.

Reporting to the General Counsel for the India Office, you will govern CLM platforms, prioritize enhancements, manage deployments, and support change management.

Qualifications

• Minimum 4-year degree with 10+ years of experience.
• 5+ years in CLM systems; Icertis experience is a plus.
• 2+ years of multi-project management experience.
• Proven ability to gather requirements and drive system improvements.
• Experience communicating with senior leadership.

Responsibilities

• Act as Product Owner for the CLM system and govern related platforms.
• Collaborate with Procurement, IT, Legal, Real Estate and Franchising to document requirements.
• Translate business needs into technical specifications and prioritise enhancements.
• Lead deployment of new CLM products and support adoption and change management.
• Oversee regular reviews of the CLM solution to meet business needs.
• Perform data integrity audits within CLM systems.

Skills

CLM Expertise

Stakeholder Management

Executive Presence

Project Management

Requirements Gathering

Process Improvement

Education

Bachelor's degree

Tools

Icertis CLM

Contract Lifecycle Management

Job description

Job Description:

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Role Overview

McDonald’s has set an ambition to become a leader in contract lifecycle management. To make this happen, we have launched Icertis for Indirect Procurement in certain markets and plan to launch Real Estate and Franchising in Q2 2027. This will help McDonald’s to better manage risk, leverage our scale and unlock sustainable value for our company and communities. We are transforming our Indirect Sourcing and Procurement capabilities, processes, solutions, and ways of working to create One McDonald’s Way of buying Indirect goods and services responsibly.

This role presents an exceptional career opportunity to be a part of this journey as the Lead for the Contract Lifecycle Management (CLM) System. Reporting to General Counsel for the India Office, this role will own the end-to-end CLM solution (Icertis), supporting McDonald’s in its journey to becoming a contracting leader. It is expected that this role will work closely with Procurement, IT, Legal, Real Estate, Franchising, and broader business stakeholders to understand requirements and drive improvements.

Key responsibilities will include partnering with stakeholders to ensure continuous improvement, which will involve gathering business requirements, supporting testing, and liaising between IT and end users to solve problem business problems by bridging gaps between business processes and technology.

Duties

• Serve as the Product Owner / expert and govern the products & platforms to drive enhancements, harmonize data and ensure scalability of systems (e.g., less customization) to drive a “One McDonald’s Way”
• Partner with key Procurement, IT, Finance, Legal, Real Estate, Franchising and business stakeholders to understand and document requirements
• Translate business requirements into technical requirements and embed new processes into system requirements. Prioritize system enhancements / upgrades based on factors like business value, risk, and resources.
• Own the functional deployment of new product solutions and provide support throughout the implementation process, including adoption of new products in the business, supporting change management and reporting workstreams.
• Lead regular reviews of the CLM solution and their ability to meet Procurement, Finance, Legal, Real Estate, Franchising and business needs and facilitate effective and efficient processes.
• Perform regular audits to ensure data integrity systems

Qualifications

• Minimum 4-year degree with overall 10+ years of experience
• 5+ years of relevant experience in CLM Systems. Experience with Icertis is a plus
• 2+ years' experience managing multiple projects
• Proven ability to gather stakeholder requirements and drive Systems improvement initiatives.
• Experience in conducting influential discussions with leadership
• Skills: CLM Process and Technology Knowledge, Systems Improvement, Strategic Thinking, Executive Presence / Communications, Stakeholder Management, Project Management

McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. At McDonald’s, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.