Sr Manager, Associate Relations

Capital One; Bengaluru; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Capital One in Bengaluru seeks a Senior Manager, Associate Relations to provide consultation on HR policies and resolve formal employment complaints. You will act as a subject matter expert for associate-related issues and lead a team of Associate Relations Consultants.

The role involves coaching leaders, ensuring regulatory compliance, and partnering with Legal, Benefits, and Security Operations to implement solutions across the organization.

Qualifications

• MBA or master's degree (full-time) required.
• 12+ years client management experience.
• 5+ years as HR Business Partner.
• 1+ year leading project teams.

Responsibilities

• Investigate and resolve manager and associate issues
• Coach and guide managers and associates through conflicts
• Partner with Legal, Benefits, Office of Corporate Investigations and Security Operations for compliance
• Ensure associates have access to objective resources for employment, performance and policy issues
• Lead, motivate and develop a team of Associate Relations Consultants
• Review data to identify trends and recommend action plans for business units
• Serve as escalation point for formal employment complaints (harassment, discrimination, wrongful termination)
• Collaborate with HR Business Partners to enhance people leader capabilities
• Review policies and procedures supporting associate experience
• Act as a role model and champion for Capital One values
• Participate in cross-functional projects to improve processes

Skills

HR policy

People management

Employee relations

Stakeholder management

Project leadership

Education

MBA/PGDM/Master's degree

Job description

Job Summary

Senior Manager, Associate Relations provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.

Responsibilities

• Investigate and resolve manager and associate issues


• Resolve manager and associate issues by acting as a coach and providing guidance


• Help people leaders associates, and business leaders reconcile conflicts and disputes


• Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues


• Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations to ensure legal and regulatory compliance while identifying solutions


• Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.


• Review departmental case data to identify trends and recommend action plans for business units to implement


• Partner with the line of business HR Business Partners to enhance people leader capabilities


• Review policies and procedures that support the associate experience


• Act as role model and champion for Capital One values


• Participate in internal projects that improve processes that require partnership with crossfunctional teams and integrative problem-solving skills


• Knowledge of employment law and employment practices


• Lead, motivate and develop a team of Associate Relations Consultants


• Examine data at the department, line of business, and division level to identify trends and recommend action plans for business units to implement


• Serve as a point of escalation for investigations into formal employment complaints including harassment, discrimination, wrongful termination, etc.

Basic Qualifications

• MBA or Master's Degree or PGDM Full-time


• At least 12 years of client management experience


• At least 5 years of experience as a Human Resources Business Partner


• At least 1 year of experience leading project teams

Preferred Qualifications

• 10+ years of experience working in a team environment and collaborating with multiple stakeholders


• 13+ years of Human Resources experience, with a focus on employee relations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.