Senior Manager, Employee Relations

Capital One; Bengaluru; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Capital One India is seeking an experienced Associate Relations Consultant to provide consultation on HR policies for internal associates and to serve as a subject-matter expert in resolving employment-related issues.

The role focuses on partnering with Legal, Benefits, and other departments to ensure compliance, address complaints, and support business leaders in managing employee relations effectively. A strong leadership background is essential.

Qualifications

• MBA or Master’s Degree or PGDM Full-time.
• 13+ years of Human Resources experience, with a focus on employee relations.
• 10+ years of experience working in a team environment and collaborating with multiple stakeholders.
• Knowledge of employment law and practices.

Responsibilities

• Investigate and resolve manager and associate issues.
• Coach and guide people leaders, associates, and business leaders to resolve conflicts.
• Ensure all associates have an objective resource to work through employment, performance and policy issues.
• Partner with Legal, Benefits, Office of Corporate Investigations and Security Operations to ensure legal compliance while identifying solutions.
• Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.
• Review departmental case data to identify trends and recommend action plans for business units.

Skills

Employee relations

HR policies

Stakeholder management

People leadership

Education

MBA or Master’s Degree or PGDM Full-time

Job description

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change.

At Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.

Looking for a role that offers a wide breadth of involvement? Enjoy consulting with the business to assist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities.

The Associate Relations Consultant provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.

Responsibilities

• Investigate and resolve manager and associate issues
• Resolve manager and associate issues by acting as a coach and providing guidance
• Help people leaders associates, and business leaders reconcile conflicts and disputes
• Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues
• Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations to ensure legal and regulatory compliance while identifying solutions
• Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.
• Review departmental case data to identify trends and recommend action plans for business units to implement
• Partner with the line of business HR Business Partners to enhance people leader capabilities
• Review policies and procedures that support the associate experience
• Act as role model and champion for Capital One values
• Participate in internal projects that improve processes that require partnership with cross-functional teams and integrative problem-solving skills
• Knowledge of employment law and employment practices
• Lead, motivate and develop a team of Associate Relations Consultants
• Examine data at the department, line of business, and division level to identify trends and recommend action plans for business units to implement
• Serve as a point of escalation for investigations into formal employment complaints including harassment, discrimination, wrongful termination, etc.

Basic Qualifications

• MBA or Master’s Degree or PGDM Full-time
• 13+ years of Human Resources experience, with a focus on employee relations
• 10+ years of experience working in a team environment and collaborating with multiple stakeholders
• Knowledge of employment law and practices

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.