Sr. IT Operations Administrator

Emmess Services; Bengaluru; Presencial; INR 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

Emmess Services in Bengaluru is seeking an experienced IT Operations Lead to oversee the administration, monitoring, and maintenance of servers, networks, storage, and cloud infrastructure. You will drive incident response and capacity planning to ensure business continuity and audit readiness.

You will mentor junior staff, manage CMDBs and documentation, collaborate with IT and business teams on infrastructure projects, and advance automation, security compliance, and disaster recovery testing.

Formación

• Over 6+ years of experience in IT operations, system administration, or infrastructure management.
• Bachelor's degree in Information Systems, Computer Science, or related field.
• Certifications such as ITIL, Azure Administrator, CompTIA Network+/Security+, or equivalent preferred.
• Proven experience managing complex IT environments including servers, networks, storage, and cloud services.
• Experience in incident management, troubleshooting, and performance optimization.
• Experience mentoring junior administrators or technical staff and leading IT operations projects.
• Strong knowledge of IT infrastructure, networking, server administration, storage systems, and cloud environments.
• Proficiency in monitoring, troubleshooting, and maintaining enterprise IT systems.
• Understanding of IT security principles, access management, and compliance requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and collaboration with IT teams and business stakeholders.
• Familiarity with automation tools, monitoring solutions, and infrastructure-as-code practices is a plus.

Responsabilidades

• Oversee the administration, monitoring, and maintenance of servers, networks, storage systems, and cloud infrastructure.
• Lead incident response and problem resolution for complex IT infrastructure issues.
• Manage system performance, capacity, and availability to ensure business continuity.
• Plan, test, and implement system updates, patches, upgrades, and configuration changes.
• Mentor and guide junior IT operations staff, providing technical training and support.
• Maintain IT asset inventory, configuration management databases, and operational documentation.
• Collaborate with IT and business teams to implement infrastructure projects and service enhancements.
• Ensure compliance with IT security policies, regulatory standards, and audit requirements.
• Drive process improvement, automation, and operational efficiency initiatives.
• Participate in disaster recovery planning, backup verification, and business continuity exercises.
• Monitor operational metrics and KPIs, providing reports and recommendations for improvements.
• Stay updated with emerging IT infrastructure technologies, tools, and operational best practices.

Conocimientos

IT operations

System administration

Incident management

Performance optimization

Mentoring

Automation

Communication skills

Security compliance

Educación

Bachelor's degree in Information Systems/CS

Herramientas

ITIL

Azure Administrator

CompTIA Network+/Security+

Descripción del empleo

Job Summary

Oversee the administration, monitoring, and maintenance of servers, networks, storage systems, and cloud infrastructure. Lead incident response and problem resolution for complex IT infrastructure issues. Manage system performance, capacity, and availability to ensure business continuity. Plan, test, and implement system updates, patches, upgrades, and configuration changes. Mentor and guide junior IT operations staff, providing technical training and support. Maintain IT asset inventory, configuration management databases, and operational documentation. Collaborate with IT and business teams to implement infrastructure projects and service enhancements. Ensure compliance with IT security policies, regulatory standards, and audit requirements. Drive process improvement, automation, and operational efficiency initiatives. Participate in disaster recovery planning, backup verification, and business continuity exercises. Monitor operational metrics and KPIs, providing reports and recommendations for improvements. Stay updated with emerging IT infrastructure technologies, tools, and operational best practices.

Responsibilities

• Oversee the administration, monitoring, and maintenance of servers, networks, storage systems, and cloud infrastructure.
• Lead incident response and problem resolution for complex IT infrastructure issues.
• Manage system performance, capacity, and availability to ensure business continuity.
• Plan, test, and implement system updates, patches, upgrades, and configuration changes.
• Mentor and guide junior IT operations staff, providing technical training and support.
• Maintain IT asset inventory, configuration management databases, and operational documentation.
• Collaborate with IT and business teams to implement infrastructure projects and service enhancements.
• Ensure compliance with IT security policies, regulatory standards, and audit requirements.
• Drive process improvement, automation, and operational efficiency initiatives.
• Participate in disaster recovery planning, backup verification, and business continuity exercises.
• Monitor operational metrics and KPIs, providing reports and recommendations for improvements.
• Stay updated with emerging IT infrastructure technologies, tools, and operational best practices.

Qualifications

• Bachelor's degree is required, preferably in Information Systems, Computer Science, or a related field.
• Relevant certifications such as ITIL, Microsoft Certified: Azure Administrator, CompTIA Network+/Security+, or equivalent are preferred.
• 6+ years of experience in IT operations, system administration, or infrastructure management.
• Proven experience managing complex IT environments, including servers, networks, storage, and cloud services.
• Experience in incident management, troubleshooting, and performance optimization.
• Experience mentoring junior administrators or technical staff and leading IT operations projects.
• Strong knowledge of IT infrastructure, networking, server administration, storage systems, and cloud environments.
• Proficiency in monitoring, troubleshooting, and maintaining enterprise IT systems.
• Understanding of IT security principles, access management, and compliance requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and collaboration skills to work effectively with IT teams and business stakeholders.
• Knowledge of ITIL processes, change management, and operational best practices.
• Ability to lead and mentor junior staff, manage multiple priorities, and handle high-severity incidents.
• Familiarity with automation tools, monitoring solutions, and infrastructure-as-code practices is a plus.