Sr. Insurance Associate

Metlife; Jaipur; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading insurance company is seeking a detail-oriented Operations Professional for their Billing Operations team in Jaipur, Rajasthan. The candidate will support tasks related to billing errors, remittance discrepancies, and processing refunds. Ideal candidates will have 0-4 years of operational experience with at least 1 year in a BPO setting, strong communication skills, and the ability to work flexible shifts. This role necessitates problem-solving abilities and effective teamwork to enhance service delivery.

Qualifications

• 0-4 years of working experience, with at least 1 year in BPO operations in the insurance sector.
• Demonstrated ability to learn quickly and adapt to business processes.
• Strong computing skills with a minimum typing speed of 30 wpm and 90% accuracy.

Responsibilities

• Identify and correct billing errors.
• Resolve remittance discrepancies.
• Process refund requests related to death referrals.

Skills

Team collaboration

Problem Solving and Analytical Ability

Data entry speed

Communication skills

Flexibility in shifts

Education

College Graduation in any stream

Job description

Job Description

The process supports specific groups, primarily within Regional Business and Small Market segments owned by the stateside. Responsibilities include bill release, payment reconciliation, and processing refunds. The team works directly with the stateside Billing Account Representatives (BAR) and does not interact with CSC, groups, or policyholders.

Hub Billing Operations include

• Identifying and correcting billing errors
• Resolving remittance discrepancies
• Calculating and providing accurate refund amounts to the stateside
• Processing refund requests related to death referrals
• Updating department codes and contact information in billing systems
• Updating or deleting transaction errors within the system

Products Supported

Auto & Home, Disability, Dental, and Term Life

Knowledge, Skills and Abilities

Education

College (Graduation in any stream)

Experience

Professional from the Operations with at least 0-4 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector

Knowledge and skills (general and technical)

Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies

Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

Demonstrated ability to manage stress

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs

Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills

High energy and resilience level

Strong computing skills. Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

Self-initiated, drive and zeal for continuous improvement

Knowledge of the function, process and systems

Clear written and verbal communication with internal and external stakeholder including end customers. Proficient in E-mail management.

Knowledge of Insurance principles in relation to the US Insurance industry