Sr Functional Analyst - Program/Project Coordination & PMO

JDA Software; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blue Yonder is seeking a results-oriented operations professional to join the Partner Network team. You will manage execution priorities, track commitments, and coordinate with PMO and external teams to ensure value delivery across partners within the BYN ecosystem.

Responsibilities include building dashboards, governing processes, standardizing SOPs in Confluence, and driving continuous improvement across cross-functional partners and suppliers.

Qualifications

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field.
• 4+ years in business operations, program coordination, PMO in a software/tech organisation.
• Hands-on experience with JIRA, Aha!, Confluence or similar work-management tools.

Responsibilities

• Execute priorities and track commitments to ensure timely delivery.
• Develop dashboards and governance reports for operational health.
• Capture end-to-end Partner Network processes and maintain SOPs.
• Identify optimization opportunities and drive process improvements.

Skills

Strong Excel skills

Education

Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field

Tools

JIRA

Confluence

SharePoint

Aha!

Job description

Scope

The Partner Network team is responsible for the Commercialization of the Trading Partners on the Blue Yonder Network (BYN) Trading Partners are companies that have joined the Blue Yonder ecosystem due to their partner signing up with Blue Yonder (BY), e.g. the Suppliers and Carriers of a Retail will join BYN to work with the Retailer. The Partner Network team works with the Carriers and Suppliers who are now part of the Network. This Position sits at the center of the Trading Partner Network’s success — ensuring that strategy translates into execution, and that every partner interaction drives value for both the partner and the business.

Technical Environment

Work Management/Issue Tracking: Aha!, JIRA Documentation: Confluence, Sharepoint Reporting/Analytics: Excel

What you’ll do

• Execution & Issue Management Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution. Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress. Track cross-functional issues and dependencies with PMG, PD, and other external teams. Proactively follow up on overdue or at-risk items and drive actions through resolution. Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies.
• Operational Reporting & Governance Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies. Develop dashboards and reports that provide visibility into overall team execution and operational health. Identify trends and recurring issues and communicate actionable insights to leadership. Ensure action items have clear ownership, target dates, next steps, and follow-through.
• Process Management & Documentation Capture and standardize end-to-end Partner Network processes and operating workflows. Create and maintain SOPs and process documentation in Confluence. Partner with process owners and subject matter experts to ensure documentation remains accurate and current. Identify process gaps, inconsistent handoffs, and operational friction. Recommend improvements to workflows, governance, reporting, and team processes.
• Continuous Improvement Identify opportunities to simplify, standardize, and improve operational processes. Analyze recurring issues to identify root causes and recommend corrective actions. Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions. Support strategic initiatives and process improvement efforts across the Partner Network.

What we are looking for

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
• 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
• Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
• Hands‑on experience with JIRA or similar work management tools.
• Strong Excel skills.
• Experience creating and maintaining process documentation or SOPs.
• Strong organizational, communication, and follow‑through skills.
• Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.

Preferred Qualifications

• Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools.
• Experience in enterprise SaaS, supply chain software, or technology operations.
• Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases.
• Experience working with geographically distributed and cross-functional teams.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666