Sr Functional Analyst - Program/Project Coordination & PMO

Blue Yonder; Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Blue Yonder is seeking a results‑driven operations professional to lead the Partner Network’s commercialization and execution for Trading Partners within the BYN ecosystem. You will coordinate cross‑functional teams, manage multiple workstreams in a software/tech environment, and drive governance through dashboards and SOPs.

The role emphasizes aggressive issue management, proactive escalation, and documentation discipline, with tight alignment to PMO and enterprise SaaS operations in a

Qualifications

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
• 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
• Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
• Hands‑on experience with JIRA or similar work management tools.
• Strong Excel skills.
• Experience creating and maintaining process documentation or SOPs.
• Strong organizational, communication, and follow-through skills.
• Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.

Responsibilities

• Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution.
• Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress.
• Track cross-functional issues and dependencies with PMG, PD, and other external teams.
• Proactively follow up on overdue or at‑risk items and drive actions through resolution.
• Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies.
• Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies.
• Develop dashboards and reports that provide visibility into overall team execution and operational health.
• Identify trends and recurring issues and communicate actionable insights to leadership.
• Ensure action items have clear ownership, target dates, next steps, and follow-through.
• Capture and standardize end-to-end Partner Network processes and operating workflows.
• Create and maintain SOPs and process documentation in Confluence.
• Partner with process owners and subject matter experts to ensure documentation remains accurate and current.
• Identify process gaps, inconsistent handoffs, and operational friction.
• Recommend improvements to workflows, governance, reporting, and team processes.
• Identify opportunities to simplify, standardize, and improve operational processes.
• Analyze recurring issues to identify root causes and recommend corrective actions.
• Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions.
• Support strategic initiatives and process improvement efforts across the Partner Network.

Skills

JIRA

Aha!

Confluence

Excel

PMO

Education

Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field

Tools

Lucidchart

Visio

SharePoint

Job description

Scope

• The Partner Network team is responsible for the Commercialization of the Trading Partners on the Blue Yonder Network (BYN)
• Trading Partners are companies that have joined the Blue Yonder ecosystem due to their partner signing up with Blue Yonder (BY), e.g. the Suppliers and Carriers of a Retail will join BYN to work with the Retailer.
• The Partner Network team works with the Carriers and Suppliers who are now part of the Network.
• This Position sits at the center of the Trading Partner Network’s success — ensuring that strategy translates into execution, and that every partner interaction drives value for both the partner and the business.

Scope

• The Partner Network team is responsible for the Commercialization of the Trading Partners on the Blue Yonder Network (BYN)
• Trading Partners are companies that have joined the Blue Yonder ecosystem due to their partner signing up with Blue Yonder (BY), e.g. the Suppliers and Carriers of a Retail will join BYN to work with the Retailer.
• The Partner Network team works with the Carriers and Suppliers who are now part of the Network.
• This Position sits at the center of the Trading Partner Network’s success — ensuring that strategy translates into execution, and that every partner interaction drives value for both the partner and the business.

Technical Environment

• Work Management/Issue Tracking: Aha!, JIRA
• Documentation: Confluence, Sharepoint
• Reporting/Analytics: Excel

What You’ll Do

Execution & Issue Management

• Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution.
• Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress.
• Track cross-functional issues and dependencies with PMG, PD, and other external teams.
• Proactively follow up on overdue or at‑risk items and drive actions through resolution.
• Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies.

Operational Reporting & Governance

• Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies.
• Develop dashboards and reports that provide visibility into overall team execution and operational health.
• Identify trends and recurring issues and communicate actionable insights to leadership.
• Ensure action items have clear ownership, target dates, next steps, and follow-through.

Process Management & Documentation

• Capture and standardize end-to-end Partner Network processes and operating workflows.
• Create and maintain SOPs and process documentation in Confluence.
• Partner with process owners and subject matter experts to ensure documentation remains accurate and current.
• Identify process gaps, inconsistent handoffs, and operational friction.
• Recommend improvements to workflows, governance, reporting, and team processes.

Continuous Improvement

• Identify opportunities to simplify, standardize, and improve operational processes.
• Analyze recurring issues to identify root causes and recommend corrective actions.
• Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions.
• Support strategic initiatives and process improvement efforts across the Partner Network.

Required Qualifications

What we are looking for:

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
• 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
• Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
• Hands‑on experience with JIRA or similar work management tools.
• Strong Excel skills.
• Experience creating and maintaining process documentation or SOPs.
• Strong organizational, communication, and follow-through skills.
• Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.

Preferred Qualifications

• Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools.
• Experience in enterprise SaaS, supply chain software, or technology operations.
• Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases.
• Experience working with geographically distributed and cross‑functional teams.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.